Cancellation Rules – Off-Peak Periods:
Non-Promotional/ Non-Discounted Rates:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.
Promotional/ Discounted Rates:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.
Cancellation Rules – Peak Events:
All Bookings and rate types, including Groups of more than 3 rooms:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date, or if the event you were attending is cancelled.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.
Cancellation Rules – Groups of more than 3 Units/Sites:
Off-Peak Periods:
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.
• If the booking is cancelled after this time, all deposits are non-refundable.