Booking Terms & Conditions
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TERMS AND CONDITIONS Deposits and Payments - A credit card deposit of the full booking amount is required at the time of booking . The Park will process the full amount against your credit card and send confirmation to the email address supplied. Or - A Credit Card deposit equivalent to one nights accomodation is required at the time of booking . The Park will process the full amount against your credit card at check-in and deposit confirmation will be sent to the email address supplied. Changes and Cancellations – In the event of a cancellation the following will apply to all deposits paid: -Cancellation within 7 days of arrival, no refund -Cancellation between 8 and 28 days of arrival, your full deposit will be held for up to 12 months to be used for any future booking -Cancellation outside 28 days of arrival, deposits will be refunded less a $25 handling fee, if you prefer this to the above option. Reception hours are 8am - 8pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation. Adult’s rates apply to persons above 15 years. Children rates apply to guests aged 3 to 15 years. There is no charge under 2 years. Check out time is 10am. Late check outs can be arranged at an extra charge where available. Check in time is from 12pm for sites and 2pm for cabins. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • Be concealing a dog or other unauthorised animal By entering our Holiday Park, you and your child/ren consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of the BIG4 Bendigo Marong Holiday Park. If your visitors wish to enter or use the Holiday Park facilities for the day they must first be registered at reception. The cost to our Day Visitors is only $10 per adult and $5 per child, including spectators. We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.