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OFF-PEAK CANCELLATION POLICY

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of one night's stay is required per Cabin/Site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per cabin/site booked and all remaining amounts will be refunded.

PEAK CANCELLATION POLICY

Includes public holidays, long weekends, school holidays and special events – bookings require a security deposit of the first nights tariff when booking. When booking online, full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

PAYMENT TERMS

First nights rate is required as a security deposit with payment in full required 28 days prior to check in for bookings during peak periods, or 7 days prior to arrival for bookings during off-peak periods. If booking only one (1) night stay a payment in full is required when booking. When booking online, full payment is taken at time of booking.

Group bookings: First nights rate for each cabin/site is required as a security deposit with payment in full required 28 days prior to check in for bookings during peak periods, or 7 days prior to arrival for bookings during off-peak periods

For this park

As a family friendly park, the safety and comfort of all our guests is of the utmost importance. We welcome dogs at the Park Managers discretion and other pets by negotiation.

For the comfort of all our guests, here are some of the things you'll need to know when staying at Wonthaggi Park Lane Holiday Park with your pet.

For dogs to be permitted in park and in cabins, they must meet the following criteria:

• Pet friendly cabins accommodate up to 2 pets at $15 per pet per night which can be paid before arrival or at the park when you check in.
• The breed and size of the dog must be declared at the time of reservation.
• ​Dogs must be house trained and well behaved.
• Maximum 2 pets in one cabin.
• Pets are not permitted on the beds or couches within our cabins.
• Though we understand that dogs do bark, excessive and ongoing barking is not ideal for guests to enjoy a peaceful getaway.
• Dogs that shed excessively will not be permitted inside the cabins.
• For the health and safety of all our guests and their pets, all visiting dogs must be treated for fleas prior to arrival and be up to date on all vaccinations as required.
• “Dangerous Dogs” as defined in 34A of the Domestic Animals Act 1994 are prohibited within all parks.
• An 'Excessive Cleaning Fee' (from $150) will be charged if a cabin is left in an unacceptable condition due to pets e.g. pet hair on beds/couches etc.
• The acceptance of pets (including but not limited to dogs), is at the ultimate discretion of Management. Acceptance may be revoked at any time.

Our doggy do & don’ts:

• Dogs are the responsibility of their owners at all times and must not be left unattended inside cabins unless crate trained and enclosed in a suitable crate. Where dogs are kept in a crate in a cabin;
  • The temperature of the cabin should also be maintained in such a way suitable for the weather.
  • The dog must not be left unattended for extended periods of time or overnight.
• No wet or excessively dirty dogs are permitted inside cabins.
• Owners must pick up after their pets and deposit in the wheelie bins provided.
• All dogs must be kept on their lead whilst out in the park.
• Pet blankets and accessories are not to be washed in the cabin or communal washing machines.
• Guests are requested to advise reception of any loss or damages that may have been caused during their stay. Staff will review the situation and where necessary, charges will be applied as per the guest’s reservation terms and conditions.

CHECK-IN POLICY

Please note that all guests are required to have a credit card upon check in as a pre-authorisation/security for the booking. This pre-authorisation of $5.00 will be deducted per Cabin. This is not a charge to your account and will only be used in the case of any unexpected damages, excessive cleaning requirements and other loss found upon check out (fair wear and tear excluded). Cash bonds are not accepted.

Depending on the financial institution of the card used for the pre-authorisation, it is automatically released from the hold within 5-10 working days.

RATE INCLUSIONS FOR BOOKINGS

All rates are quoted for 2 guests only

• Extra person charge for cabin accommodation is:
  • Adults (14 years old and older) – $20 per person per night
  • Children (3 to 13 years old) – $15 per child per night
  • Infants (0 to 2 years old) – Free
• Extra person charge for sites and ensuite sites is:
  • Adults (14 years old and older) – $15 per person per night
  • Children (3 to 13 years old) – $12 per child per night
  • Infants (0 to 2 years old) - Free

VISITOR DAY PASS

• $10 per person
• $30 per family/group (5 max)
• 10am 'til 6pm.

We know that sometimes guests like to have friends and family come and visit them while staying at our park. Sometimes during peak seasons this can put a squeeze on our facilities which are primarily for guests, and therefore our facilities require extra maintenance. You and your group must be visiting a paying guest and be required to wear a wristband for the duration of your visit which can be collected from reception at the beginning of your visit. Visitors must have vacated the park by 6pm and are not allowed to stay overnight.

ACCOMMODATION ALLOCATION

We endeavour to provide the accommodation you have booked, however we reserve the right to re-allocate to the same style of accommodation if deemed necessary.

GUARANTEE YOUR SITE OR CABIN

As mentioned above, occasionally parks will need to re-allocate guests to same style accommodation in an effort to accomodate guest groups of varying sizes and requirements. However, if you would like to guarantee your site or cabin, we do offer a one-off $25 charge to lock in your accommodation choice. Please make sure ask your park at the time of your booking.

CABIN AND SITE CAPACITY

• Cabins – Extra persons complies with maximum cabin occupancy for each accommodation style.
• Sites – A maximum of eight (8) persons per site.

ARRIVAL AND DEPARTURE TIMES

Cabins

• Check-in is 2.00pm
• Check-out is 10.00am
• If arriving after 6pm please contact the park prior to 6.00pm to make arrangements for after-hours arrival key or site allocations.

Sites

• Check-in is 2.00pm
• Check-out is 10.00am or by arrangement with management.
• If arriving after 6.00pm please contact the park prior to 5.00pm to make arrangements for after-hours arrival key/site allocations

Late Check-out

A late checkout is available for all guests at a cost of $50.00 for cabins and $10 for powered sites until 12pm (subject to availability).

Early Departure

No refunds are available should you decide to shorten your stay after arrival.

BUNK BEDS

Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”. Please take this into consideration when making your booking.

SUPPLIES

A complimentary starter pack of tea, coffee, sugar and soap are provided in your cabin accommodation but please note these are not restocked during your stay.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.