Booking Terms and Conditions

Check In

2:00pm


Check Out

10:00am


Reception Hours

7.30am – 7.30pm, 7 days a week 8am to 6pm during Winter


Changes and Cancellation

Cancellation/ Refund/ Booking Policy
Refunds of deposits and fees paid are available under the following circumstances. All cancellations and/or refund requests must be provided in writing.

Premium/High Period Bookings (bookings placed before 22 December)
• Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid.

Premium/High Period Bookings (bookings placed on or after 22 December)
• Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
• Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

Mid-Season Bookings
• Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid. Low Season Booking
• Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.


Pets

Pets welcome on sites only


Deposits and Payments

A deposit is required to secure each reservation. For all bookings, a deposit equal to the first night’s accommodation/site rate must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings and Cheques for phone bookings only.

Final payment dates for bookings vary by season:

  • Premium season: Final payment due 30 days prior to arrival
  • High season: Final payment due 14 days prior to arrival
  • Mid and Low season: Final payment due on arrival
Accommodation bookings will be required to provide a credit card as security against incidentals during your stay. If there is no credit card on the booking, a $200 cash bond will be required. This bond will be refunded on departure.