Villas check-in is 2pm, sites check-in is 12pm.
Villas and sites check-out is 10am or by arrangement with management.
Winter: Monday-Saturday 8am-6pm Sunday 8am-6:00pm Summer: Monday-Thursday 8am-6pm Friday-Saturday 8am-6pm Sunday 8am-6:00pm If arriving after 6pm please contact the park prior to 6.00pm to make arrangements for after-hours arrival key or site allocations
If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability. If cancelling within 7 days of due arrival date no refund will be given. If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.
Pets are permitted in the park at the Park Managers discretion. Owners are required to ensure that pets are under control at all times, when walking your pet within the park you must use a leash at all times and collect/dispose of droppings. We provide dispenser bags for your convenience. Pets must not be left unattended at any time during your stay. Pets are not permitted in or near amenities, park ensuites or villas. Our budget cabins are designated for pets to be inside.
Full payment is taken at time of booking. Group Bookings: Upon booking for a group (10 or more bookings), a deposit of $100 is required per cabin/villa and $50 per powered/ensuite site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per booking and all remaining amounts will be refunded.
Payment methods: You have the choice of one of the following payment options: •BPAY ®. Please refer to your booking confirmation for our BPAY ® Biller Code and Reference Number. •Visa or Mastercard at time of booking and for all on-line bookings. Please note, payments made by credit card will incur a transaction fee reflecting bank charges incurred by Park Lane Holiday Parks for these payments. Current fees are 1.5% of the transaction total for Visa & MasterCard payments over $500.00. (This does not apply to payments made online) •Direct deposit within 3 business days – please quote your reservation number to identify your payment. (not available for on-line bookings)
Contact the BIG4 National Support Office via our contact us page.
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