Villas check-in is 2pm, sites check-in is 12pm.
Villas and sites check-out is 10am or by arrangement with management.
Winter:Monday-Saturday 8am-6pmSunday 8am-6:00pmSummer:Monday-Thursday 8am-6pmFriday-Saturday 8am-6pmSunday 8am-6:00pmIf arriving after 6pm please contact the park prior to 6.00pm to make arrangements for after-hours arrival key or site allocations
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Pets are permitted in the park at the Park Managers discretion. Owners are required to ensure that pets are under control at all times, when walking your pet within the park you must use a leash at all times and collect/dispose of droppings. We provide dispenser bags for your convenience. Pets must not be left unattended at any time during your stay. Pets are not permitted in or near amenities, park ensuites or villas. Our budget cabins are designated for pets to be inside.
Full payment is taken at time of booking.Group Bookings: Upon booking for a group (10 or more bookings), a deposit of $100 is required per cabin/villa and $50 per powered/ensuite site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per booking and all remaining amounts will be refunded.
Payment methods: You have the choice of one of the following payment options:•BPAY ®. Please refer to your booking confirmation for our BPAY ® Biller Code and Reference Number.•Visa or Mastercard at time of booking and for all on-line bookings. Please note, payments made by credit card will incur a transaction fee reflecting bank charges incurred by Park Lane Holiday Parks for these payments. Current fees are 1.5% of the transaction total for Visa & MasterCard payments over $500.00. (This does not apply to payments made online)•Direct deposit within 3 business days – please quote your reservation number to identify your payment. (not available for on-line bookings)
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.
If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.If cancelling within 7 days of due arrival date no refund will be given. If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.
Persons under 18: Persons under the age of 18 are not permitted to make a reservation. We reserve the right to cancel any of these reservations.
Check In Policy: Please note that all guests are required to have a credit card upon check in as a pre-authorisation/security for the booking. This pre-authorisation of $5.00 will be deducted per Cabin or Villa. This is not a charge to your account and will only be used in the case of any unexpected damages, excessive cleaning requirements and other loss found upon check out (fair wear and tear excluded). Should additional funds be required to cover these charges they will be deducted from this card. Cash bonds are not accepted. Depending on the financial institution of the card used for the pre-authorisation, it is automatically released from the hold within 5-10 working days.
Cancellation Policy: Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.
Group Bookings: Upon booking for a group (10 or more bookings), a deposit of $100 is required per Cabin/Villa and $50 per powered or ensuite site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per booking and all remaining amounts will be refunded.
Peak Season Cancellation Policy: Includes public holidays, long weekends, and special events – bookings require a security deposit of the first nights tariff when booking. Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details. If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited. Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.
Rate Inclusions for Bookings
All rates are quoted for 2 guests only
Accommodation Allocation: We endeavor to provide the accommodation you have booked, however we reserve the right to re-allocate to the same style of accommodation if deemed necessary.
Villa and site capacity
Bunk Beds: Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”. Please take this into consideration when making your booking.
Supplies: A complimentary starter pack of tea, coffee, sugar and soap are provided in your cabin and villa accommodation but please note these are not restocked during your stay.
Promotional Material: You and/or the children in Park Lane Holiday Parks may be photographed for historical and marketing purposes, please let management know if there is any reason you cannot be photographed. Should your image be reproduced, you will have no interest in copyright of the image, which is the sole right of Park Lane Holiday Parks and Parky’s Fun Park. You will not be entitled to financial reimbursement for participation in photographs and/or their subsequent publication.
BIG4 Holiday Parks: BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.