Booking Terms and Conditions

Check In

Sites: from 11am, cabins: from 2pm


Check Out

Sites and cabins: 10am


Reception Hours

Our summer reception hours are 8:30am - 7pm weekdays and 9am-6pm weekends. Our winter reception hours are 8:30am - 6pm Monday to Friday, 9am to 6pm Weekends. These hours may be extended during peak periods. There is a buzzer at Reception for after hours emergencies. Guests arriving outside of these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day will forfeit their deposit.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


What you need to know

COVID-19 Flexi Booking Policy: To support you during the COVID-19 situation, we’ve implemented a flexible booking policy for current and future bookings. This policy makes it easier to change your booking dates should an issue arise as a direct result of COVID-19. Guests will have the option to change the date of their booking or accept a credit valid for up to 12 months should any of the criteria, listed below, impact their planned stay: You or an immediate family member tests positive to COVID-19 You are forced into self-isolation You are awaiting the results of a COVID-19 test A state or government directive is issued and means you are no longer able to travel to or from your destination Proof in the form of a guest declaration will be required. We understand that at times you may need to change or cancel your travel plans, so outside of COVID related matters, the following cancellations/changes conditions apply: Peak Season: If a cancellation is less than 28 days prior to arrival the full payment is forfeited. If a cancellation is 28 days or more prior to arrival a $50 Administration fee will apply. Shoulder/Off Peak: If cancellation is less than 28 days prior to arrival the full payment is forfeited. If a cancellation is 30 days or more prior to arrival $25 Administration fee will apply. Any changes need to be made 28 days prior to arrival. Changes to original booking that are made less than 28 days prior to your stay will incur a $25 Administration fee.  Our powered sites may be large but please remember only one set up (one caravan, tent, motorhome or camper trailer) and 6 people max are allowed per site. For further queries please contact reception on 03 6376 1290.   A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against that card. Minimum stays may apply over peak season or special events. There is no charge for children under two years old who sleep in a cot.  Australian Standards maintain that children need to be nine years old or above to sleep on the top bunk and even though it’s fun, they aren’t allowed to play on the top bunk either. Please make your booking with this in mind. In Park Perks Early check in is subject to availability, can only be confirmed on the morning of check in. Late check out is subject to availability, can only be confirmed on the night prior to check out. Free ice cream - 1 per person per reservation (up to 4 people) to the value of $12 total. Discounted firewood and fire pot is subject to availability. Please enquire at Reception for rates. Discounted town bike hire is subject to availability. Please enquire at Reception for rates. Free dog treat bag.