Booking Terms and Conditions

Check In

Sites: from 11am, cabins: from 2pm


Check Out

Sites and cabins: 10am


Reception Hours

Our summer reception hours are 8:30am - 7pm weekdays and 9am-6pm weekends. Our winter reception hours are 8:30am - 6pm Monday to Friday, 9am to 6pm Weekends. These hours may be extended during peak periods. There is a buzzer at Reception for after hours emergencies. Guests arriving outside of these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day will forfeit their deposit.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


What you need to know

COVID-19 Flexible Booking Policy: 
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply: 

  • You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
  • Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or 
  • A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination. 

Note: You may be required to provide reasonable evidence that the above circumstances apply. 

Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay. 

To utilise this policy a guest must have made their booking on big4.com.au.  Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. 

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions. 

Within 28 days of arrival the full payment will be forfeited.  Outside 28 days or more prior to arrival a $50 administration fee will apply.

Our powered sites may be large but please remember only one set up (one caravan, tent, motorhome or camper trailer) and 6 people max are allowed per site. For further queries please contact reception on 03 6376 1290. 

 A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against that card. Minimum stays may apply over peak season or special events. There is no charge for children under two years old who sleep in a cot. 

Australian Standards maintain that children need to be nine years old or above to sleep on the top bunk and even though it’s fun, they aren’t allowed to play on the top bunk either. Please make your booking with this in mind.

In Park Perks

  • Early check in is subject to availability, can only be confirmed on the morning of check in.
  • Late check out is subject to availability, can only be confirmed on the night prior to check out.
  • Free ice cream - 1 per person per reservation (up to 4 people) to the value of $12 total.
  • Discounted firewood and fire pot is subject to availability. Please enquire at Reception for rates.
  • Discounted town bike hire is subject to availability. Please enquire at Reception for rates.
  • Free dog treat bag.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits