Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways: the deposit amount is refundable, less a $30 administration fee, or the full deposit amount is held as a credit to put towards a future stay, to be used within 6 months. Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid. Change of dates can be made at any time up until 30 days prior to arrival, subject to availability. Changes made within 30 days are also subject to availability. Any change of rates for the new travel dates will require payment of the difference at the time the changes are applied.
Special requests are on request basis only and are not guaranteed at the time of booking. With the exception of medically certified guide dogs, dogs are not permitted. All cabin accommodation is non-smoking.
Australian Standards maintain that children need to be 9 years old or older to sleep on the top bunk in cabin accommodation, and even though it's fun, they are not allowed to play on the top bunk. Please make your booking with this in mind.
We reserve the right to refuse a booking at any time from any person reasonably believed to:
- Not be the person named on the booking request.
- Be deemed to be carrying out unlawful activities.
- Not be the person named on the credit card or not be authorised to use the card.
- Not be able to pay for any charges.
- Who may cause damage to the property of the park or other guests.
- That may exhibit socially unacceptable behaviour.
- Be younger than 18 years and not accompanied by a responsible person over that age.
- Be concealing a dog or other unauthorised animal.
We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
Thank you for choosing to stay with us at BIG4 Launceston Holiday Park Please carefully check arrival and departure dates together with the style of your chosen accommodation and the number of allocated guests you have booked to stay. Please notify us of any changes or discrepancies asap. If you have any questions or concerns please feel free to call us at your earliest convenience or contact by email at info@BIG4launceston.com.au. We look forward to seeing you.
Sincerely, The Drayton family and team at BIG4 Launceston Holiday Park.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
