Booking Terms and Conditions

Check In

2pm


Check Out

10am


Reception Hours

Reception hours are between 9am-6pm 7 days a week


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

ONLY 1 Pet per site. Lower Section of the park ONLY.


Deposits and Payments

1 night's deposit at time of booking to be paid by credit card. Full payment on arrival for all bookings. Exception to Easter & October Long weekends full payment must be paid 14 days out from arrival of the booking.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: All cancellations outside 14 days prior to arrival, an administration fee of $30.00 on powered sites and $50.00 on Park Cabins will apply and the balance of the deposit will be refunded.Cabins are to be left Clean & Tidy (cleaning charge will apply). Any damage and extras will be charged . * We reserve the right to charge your credit card * If cancelled within 2-14 days of arrival, one nights tariff will be charged.* If cancelled less than 48 hours before arrival the total amount will be charged.* No Refunds for failure to appear for accommodation, or early departures.

Reception hours are 8.30amto 6:00pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation. A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against that card. A minimum stay of 4 nights at Easter, a minimum of 3 nights on long weekends and special events. Adult’s rates apply to persons above 15 years old. Children rates apply to guests aged 3 to 14 years old. There is no charge under two years old. Check-out time is 10am.  Check-in time is from 2pm.

We reserve the right to refuse a booking at any time from any person reasonably believed to:

  • Not be the person named on the booking request.
  • Not be the person named on the credit card or not be authorised to use the card.
  • Not be able to pay for any charges.
  • May cause damage to the property of the park or other guests.
  • May exhibit socially unacceptable behaviour.
  • Be younger than 18 years old and not accompanied by a responsible person over that age.
  • Be concealing an unauthorised animal.

We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way, causing damage, disturbing other guests, using unacceptable language, or otherwise breaking park rules. No refund will be given and charges will apply for any damage caused.

Pets allowed in lower section of the Park only. Fire drums in bottom section of the park only NOT ON GRASS SITES,  Must hire our firedrums @ $10 per stay.of
Whilst we endeavor to give you the site you have requested we cannot guarantee this.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.