Reception hours are between 9am-6pm 7 days a week
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
ONLY 1 Pet per site. Lower Section of the park ONLY.
1 night's deposit at time of booking to be paid by credit card. Full payment on arrival for all bookings. Exception to Easter & October Long weekends full payment must be paid 14 days out from arrival of the booking.
COVID-19 Flexible Booking Policy:
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply:
Note: You may be required to provide reasonable evidence that the above circumstances apply.
Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay.
To utilise this policy a guest must have made their booking on big4.com.au. Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions.
All cancellations outside 14 days prior to arrival, an administration fee of $30.00 on powered sites and $50.00 on Park Cabins will apply and the balance of the deposit will be refunded.Cabins are to be left Clean & Tidy (cleaning charge will apply). Any damage and extras will be charged . * We reserve the right to charge your credit card * If cancelled within 2-14 days of arrival, one nights tariff will be charged.* If cancelled less than 48 hours before arrival the total amount will be charged.* No Refunds for failure to appear for accommodation, or early departures.
Reception hours are 8.30amto 6:00pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation. A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against that card. A minimum stay of 4 nights at Easter, a minimum of 3 nights on long weekends and special events. Adult’s rates apply to persons above 15 years old. Children rates apply to guests aged 3 to 14 years old. There is no charge under two years old. Check-out time is 10am. Check-in time is from 2pm.
We reserve the right to refuse a booking at any time from any person reasonably believed to:
We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way, causing damage, disturbing other guests, using unacceptable language, or otherwise breaking park rules. No refund will be given and charges will apply for any damage caused.
Pets allowed in lower section of the Park only. Fire drums in bottom section of the park only NOT ON GRASS SITES, Must hire our firedrums @ $10 per stay. Whilst we endeavor to give you the site you have requested we cannot guarantee this.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.