BIG4 Berri Riverside Holiday Park

Cancellations/Amendments

• Cancellations will only be accepted if given in writing – please email – info@berriholidaypark.com.au – and provide your Surname and Booking Reservation number and contact number.

Cancellation Policy

• More than 30 days notice, payment is refundable, less $30 administration fee.
• Less than 30 days notice, payment is non-refundable.
• During a high peak season such as Easter, Christmas and New Years and Australia Day weekend, more than 60 days notice payment is refundable, less $30 administration fee.
• Less than 60 days notice, payment is non-refundable.

Early departures will not be entitled to a refund.

• A 50% deposit is required 3 months in advance to check in date. Bookings that are made and fall within the 3 month of check in date – will be required to pay a deposit of 50% – in order to secure a Reservation. For bookings made on the website, this deposit is required to be paid online via Visa or MasterCard.
• Peak Period Bookings – which include Christmas, New Year, Easter and Long Weekends – a 50% deposit is required 6 months prior to check in date – due to demand of accommodation at these peak periods.
• Balance of monies due to be paid on arrival – including full payment of any additional persons, nights or bedding.
• Payment is accepted by cash, Visa, MasterCard or EFTPOS.

ONLY GUESTS pets are welcome at our park, however, to ensure the enjoyment and comfort of all park patrons, the Pet Policy MUST be adhered to by ALL pet owners.

The following conditions apply.

• Acceptance of Guests dogs or pet is at the discretion of Management. Some dogs may be refused.
• A once-off charge of $10 applies to all site bookings. This fee is charged once per booking, regardless of the length of your stay.
• Pets are welcome on campsites but are STRICTLY FORBIDDEN to enter amenities blocks, camp kitchens, BBQ areas, function room, playground areas, swimming pool areas, the jumping pillows, mini golf and its surroundings.
• NO pets permitted in or around cabins (besides the Pet Friendly Cabin) or ensuite site bathrooms at any time for any reason. Failure to observe this rule will result in immediate eviction without refund. Cleaning costs may apply.
• NO dogs and cats are to be left unattended at any time. Please take your dog out with you if leaving the park.
• ALL dogs and cats, including small ones, must be always kept on a leash and under strict control whilst in the park.
• Pet owners MUST clean up after their pet immediately (this includes children who may walk the pet). There are Doggy Bags located throughout the park.
• Please discard left over food by wrapping and placing in a rubbish bin.
• Barking dogs can detract from the enjoyment of other park patrons. Please attempt to keep your dog quiet. Constant barking or howling will not be tolerated and could result in eviction.
• Any damage to persons or property caused by any pet while at the park is the full responsibility of the owner. By signing the agreement below, the guest is accepting that any claim for any such damage is at their own cost.
• Dogs must be exercised outside of the park grounds. Apart from the riverfront, a fenced park dedicated for dogs to run free is located at the Apex Park, on the Old Sturt Highway Berri.
• A dog wash is located at Berri Bubble wash car wash on the Old Sturt Highway.

We would like to thank you for your co-operation and hope you and your pet/s enjoy your stay with us.
I/we have read and accept ALL the conditions as outlined in the above Pet Policy. I understand that failure to comply with the Pet Policy can result in eviction at any time and that no refund will be offered.

Minimum Night Bookings

Minimum booking periods may apply.

Single Night Surcharge

When available, for all cabins, will attract a surcharge.

Check-In

• Check-in is available from 2pm for cabin and ensuite accommodation and 12 noon for sites.
• If arriving after hours, please contact us on the day of arrival to arrange your key and/or boomgate card to be put in a night box. Failure to make these arrangements may result in you not being able to access the park.
• Winter hours 1st May – 31st August – 8am – 5pm
• Summer hours – 1st September – 30th April – 8am – 6pm

Check-Out

Cabins and sites must be vacated by 10am.

Pets

• Pets are allowed at the managers’ discretion with your own caravan or tent only.
• The park must be advised of all pets entering the park at the time of booking.
• We are pet friendly all year round on sites for caravans or tents.
• UNDER NO CIRCUMSTANCES are pets allowed in or around cabins and they are strictly forbidden to enter the amenities including those on ensuite sites.
• The only EXCEPTION to these rules are in the case of Guide Dogs & Assistance Animals – who may accompany guests in Cabins.
• The policy must be read and signed upon arrival.

Children

• Infants under 2 years of age are free of charge except when staying in a Superior Cabin.
• Child rates apply to children aged 2-15 years.

Cabin/Site Conditions

• A booking cannot be made for or by any person under the age of 18 years. A responsible adult must accompany such persons. Proof of age may be requested.
• Cabins sleep a maximum of 4-6 people (including children and infants) depending on the style of cabin.
• The number of people accommodated in each cabin must not exceed the number of beds available. I.e. No cabin can exceed 6 occupants (of any age) with a maximum of 4 adults per cabin.
• On arrival, if the number of people exceeds the maximum allowed for the cabin type, we will not accept the booking.
• Adults and children under the age of 9 years are not permitted on top bunk beds.
• All cabins are NON-SMOKING. By law, smoking is prohibited inside or within 5 metres of any public building.
• A maximum of 6 people is permitted on caravan/tent sites.
• We allow one caravan, annexe and vehicle per site or a tent, boat and vehicle.
• STRICTLY no tents or camper trailers on our Frontage Powered sites.
• To minimise damage to grass, any guest staying on a grass site for 2 or more days must have open weave matting/shade cloth if they have a tent, camper trailer or annexe that has a solid floor going directly on the grass. Tarps are not acceptable.
• Whilst every effort will be made to meet guest requests, we cannot guarantee cabin/site numbers. All requests will be considered on an availability basis.
• When booking a special, no further discounts will apply and site/cabin allocation will be at the discretion of management.

Bedding Hire

• $15.00 per double/queen (one off charge)
• $12.00 per single (one off charge)
• Additional bedding must be ordered at the time of making the booking as supplies are limited.

Guest Behaviour

• Guests are expected to behave in a manner that is respectful of other visitors.
• Excessive consumption of alcohol will not be tolerated.
• We ask guests to limit excessive noise between 10pm and 8am as a courtesy to other guests.
• Management reserves the right to evict patrons from the park who are deemed to be behaving in a socially unacceptable manner, causing damage, disturbing guests, using unacceptable language or are in breach of any other park rules. All monies will be forfeited.

Bikes/Helmets

• Bicycles and scooters may only be ridden in the park during daylight hours.
• Helmets must be worn at all times.
• Riding around amenity blocks, the park entrance or reception area is not permitted.
• Skateboards, ripstiks and similar items are not allowed in the park. Speed limits apply.

Damage/Loss

• All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, boomgate access cards, fixtures and fittings in the accommodation – normal wear and tear excluded.
• A fee may be charged if excessive cleaning is required after departure.
• All cabin/ensuite site bookings require credit card details or a cash bond as security.

Personal Belongings

• BIG4 Berri Riverside Holiday Park takes no responsibility for the loss or damage of any personal items.
• Please lock up accommodation, vehicles, bikes etc. and remove any valuables, especially at night.
• Thoroughly check cabins and amenities on departure as perishable items will be disposed off and non-consumables will only be held for 1 month before being donated to local charities.

Visitors

• Visitors must register at the office before entering the park.
• Please ensure visitors comply with the park rules.
• Visitors must vacate the park by 10pm.

Swimming Pools

• No Glass permitted in the swimming pool area
• Please be respectful of all around you
• No diving, jumping, bombing is allowed in the pool – or running around the pool
• Please remove all your rubbish when leaving

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.