Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am


Reception Hours

8.30am - 5.30pm 7 days a week


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Pets are allowed at the managers’ discretion with your own caravan or tent only. • The park must be advised of all pets entering the park at the time of booking. • We are pet friendly all year round on sites for caravans or tents (excluding major events). • Pets are strictly forbidden to enter cabins • Pets are strictly forbidden to enter the amenities including those on en-suite sites. There are no exceptions to these rules. • The policy must be read and signed upon arrival.


Deposits and Payments

A deposit of the first night’s tariff is required to secure the reservation. Balance of monies due to be paid on arrival • High Peak Period Bookings – which include school holidays, and special events – a 50% deposit is required 6 months prior to check in date. The full amount must be paid prior to arrival • Payment is accepted by cash, Visa, MasterCard or EFTPOS.


Fees

Visitors are most welcome but are your responsibility. • Visitors must register at the office before entering the park. • Please ensure visitors comply with the park rules. • Visitors must vacate the park by 10pm.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Cancellations are to be made at the earliest possible time by phone or email • Early departures will not be entitled to a refund • No refunds will be given for cancellations due to inclement weather or other circumstances beyond our control • If you cancel more than 30 days prior to your booking, you are entitled to a full refund, less a $30 administration fee (per site/cabin) • If you provide less than 30 days notice, your booking will not be refunded • We have a stricter cancellation policy for Easter, School Holidays and Major Events. Full payment is due 60 days out from your booking and is non-refundable. Terms and Conditions By making a booking, you are entering into a contract and agreeing to abide by the terms and conditions of BIG4 The Bend Holiday Park as outlined below. Guests are responsible for checking their details when making a reservation. Those named on the receipt are responsible for all persons in their cabin/site including any visitors. We reserve the right to change the rates without notice. Terms and conditions are subject to change without notice. Cabin/Site Conditions A booking cannot be made for or by any person under the age of 18 years.  A responsible adult must accompany such persons.  Proof of age may be requested. Cabins sleep a maximum of 6 to 10 people (including children and infants) depending on the style of cabin. The number of people accommodated in each cabin must not exceed the number of beds available.  On arrival, if the number of people exceeds the maximum allowed for the cabin type, we will not accept the booking. Adults and children under the age of 9 years are not permitted on top bunk beds. All cabins are non-smoking. A cleaning fee of $200.00 will be charged for any person not complying. A maximum of 6 people (maximum of 4 adults) is permitted on caravan/tent sites. Whilst every effort will be made to meet guest requests, we cannot guarantee specific site/cabin.  All requests will be considered on an availability basis. When booking a special, no further discounts will apply and site/cabin allocation will be at the discretion of management. Guest Behaviour Guests are expected to behave in a manner that is respectful of other visitors. Excessive consumption of alcohol will not be tolerated. Noise restrictions apply between 10pm and 8am. Quiet hours are non-negotiable and will be enforced. Management reserves the right to evict patrons from the park who are deemed to be behaving in a socially unacceptable manner, causing damage, disturbing guests, using unacceptable language or are in breach of any other park rules. All monies will be forfeited. Pool Guests must comply with pool rules at all time. Failure to comply may result in eviction from the park. Pool opening times vary, and are at the discretion of park management No drinks or food to be consumed within the pool area Children must be supervised at all times   Bikes/Helmets Bicycles and scooters may only be ridden in the park during daylight hours. Helmets must be worn at all times. Riding around amenities blocks, the park entrance or reception area is not permitted. Damage/Loss All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, boom gate access cards, fixtures and fittings in the accommodation – normal wear and tear excluded. A $200.00 fee may be charged if excessive cleaning is required after departure. All cabin / en-suite site bookings require credit card details as security. Personal Belongings BIG4 The Bend Holiday Park takes no responsibility for the loss or damage of any personal items. Please lock up accommodation, vehicles, bikes etc and remove any valuables, especially at night. Thoroughly check cabins and amenities on departure as perishable items will be disposed of and non-consumables will only be held for 1 month before being donated to local charities. Visitors Visitors are most welcome but are your responsibility. Visitors must register at the office before entering the park. Please ensure visitors comply with the park rules. Visitors must vacate the park by 10pm.