9am-5pm Monday to Sunday
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Any bookings with pets must contact the park to discuss prior to booking. Pets only allowed on sites, not in cabins.
First night is paid on booking. Full payment is due on arrival.
COVID-19 Flexible Booking Policy:
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply:
Note: You may be required to provide reasonable evidence that the above circumstances apply.
Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay.
To utilise this policy a guest must have made their booking on big4.com.au. Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions.
Cancellations with more than 21 days notice will only incur a $30 cancellation fee, unless it is a peak period of the park as determined by the park. For example Christmas, Easter or the Naracoorte Junior Basketball Tournament period. If we are not given sufficient notice of cancellation or unable to re-book the accommodation for these three peak times, you could be liable for the full tariff.
Deposits and Payments - A credit card payment to cover one nights accommodation or 50% of the total tariff is required at time of booking. The park will process a charge against your credit card and email confirmation receipt to the address supplied.
Office hours are: 9am - 5pm, any guest expecting to arrive after 5pm must contact park office during reception hours to make alternate arrangements to pick up keys. At check-in, a credit card must be produced in the name of the person staying at the park. Any damage caused may be charged against that card. Minimum stay periods may apply; four nights at Easter, three nights on long weekends. Adult rates apply to persons above 15 years. Children rates apply to guests aged 2-15 years. There is no charge for children under two years (for cabins, infants must sleep in own bed and bedding to remain free of charge).
We have a dog-friendly designated area on our powered sites only.
Check-out time is 10am. Late check-outs may be available, fees apply. Check-in time is from 2pm.
We reserve the right to refuse a booking at any time from any person reasonably believed to: