Booking Terms and Conditions

Check In

After 2pm for Cabins and After 1pm - Sites


Check Out

10am on day of departure


Reception Hours

Reception hours are from 9am to 5pm.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Dogs on Holiday Park: No Dogs are permitted into the Cabins or Cabin Areas, Dogs are permitted onto Powered Sites, at the sole discretion of the park management and all guests wishing to bring a dog onto the park must contact the park prior to arrival. All pet owners must abide by the Dog Policy Agreement available at time of check in.


Deposits and Payments

A deposit is the cost of the first night's base tariff and must be received by the Holiday Park at the time of booking or within 7 days of reserving to confirm your reservation. Please advise Park if paying by BIG4 Gift Vouchers.


Fees

Day visitors will incur a charge of $5.00 per person. The park facilities are then available for use. Day visitors must depart park by 10.30PM.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Low Season Deposits will be refunded if cancelled 7 days or more, prior to arrival. Deposits can be transferred to a rebooked cabin or site, subject to availability and must be taken within 6 months of original reservation. Cancellations requested within 7 days prior to day of arrival are subject to loss of deposit. High Season deposits made wholly or partially in High Season will be refunded if cancelled 30 days or more prior to arrival. Cancellations requested up to 29 days prior to arrival are subject to loss of deposit. All cancellations are subject to an administration fee of 20% up to a value of $50.  Free Book Ahead Service for BIG4 Members to guarantee your accommodation is confirmed at your next destination. Ask about this service when you next check in at any BIG4 Holiday Park. Reservations using this service are subject to site availability and must be made while you are at a BIG4 Holiday Park.  Day Guests: Paying guests who are expecting visitors during their stay, are requested to inform reception staff at the time of check in. During times of high occupancy, visitors may be refused entry to the park. No Visitors pets are permitted onto the park. A day tariff will apply for all visitors to the park. Weekend Single Night Supplement BIG4 Port Willunga Tourist Park reserves the right to charge a weekend single night supplement on all Spa Unit and Deluxe Cabin bookings made via the telephone booking service. When making a direct reservation with a BIG4 Holiday Park, you acknowledge and agree that all reservations and deposits are accepted by park owners subject to the listed cancellation policy guidelines. Any reservations through agents or other third parties may be subject to separate policies and you should check their conditions. Deposits made by credit card will only be refunded back to the original credit card. Other deposit types will be refunded via bank deposits or cheque. No Cash refunds available. Early Departures No refunds for early departures. Failure to Notify of Cancellation If you do not notify the park owner of your cancellation or if you do not arrive by 10am on the day after your scheduled arrival date, your reservation may be cancelled by the park owner without refund of any paid deposit. Due to new EPA regulations we are no longer able to allow the use of time in campfire pits.