Booking Terms & Conditions
After 2pm - Cabins After 1pm - Sites
10am on day of departure
Reception hours are from 8.30am to 5.30pm. During the months of April till August the Reception hours are 9am to 5pm. If you are going to check in after these times please contact reception for late check in details.
Deposit & Payments
A deposit is the cost of the first night's base tariff and must be received by the Holiday Park at the time of booking or within 7 days of reserving to confirm your reservation. Please advise Park if paying by BIG4 Gift Vouchers.
Changes & Cancellations
Low Season Deposits will be refunded if cancelled 7 days or more, prior to arrival. Deposits can be transferred to a rebooked cabin or site, subject to availability and must be taken within 6 months of original reservation. Cancellations requested within 7 days prior to day of arrival are subject to loss of deposit. High Season deposits made wholly or partially in High Season will be refunded if cancelled 30 days or more prior to arrival. Cancellations requested up to 29 days prior to arrival are subject to loss of deposit. All cancellations are subject to an administration fee of 20% up to a value of $50.
Day visitors will incur a charge of $5.00 per person. The park facilities are then available for use. Day visitors must depart park by 10.30PM.
Dogs on Holiday Park: No Dogs are permitted into the Cabins or Cabin Areas, Dogs are permitted onto Powered Sites, at the sole discretion of the park management and all guests wishing to bring a dog onto the park must contact the park prior to arrival. All pet owners must abide by the Dog Policy Agreement available at time of check in.
You need to know
Free Book Ahead Service for BIG4 Club Members to guarantee your accommodation is confirmed at your next destination. Ask about this service when you next check in at any BIG4 Holiday Park. Reservations using this service are subject to site availability and must be made while you are at a BIG4 Holiday Park.
Day Guests Paying guests who are expecting visitors during their stay, are requested to inform reception staff at the time of check in. During times of high occupancy, visitors may be refused entry to the park. No Visitors pets are permitted onto the park. A day tariff will apply for all visitors to the park. Weekend Single Night Supplement BIG4 Port Willunga Tourist Park reserves the right to charge a weekend single night supplement on all Spa Unit and Deluxe Cabin bookings made via the telephone booking service.
When making a direct reservation with a BIG4 Holiday Park, you acknowledge and agree that all reservations and deposits are accepted by park owners subject to the listed cancellation policy guidelines. Any reservations through agents or other third parties may be subject to separate policies and you should check their conditions.
Deposits made by credit card will only be refunded back to the original credit card. Other deposit types will be refunded via bank deposits or cheque. No Cash refunds available. Early Departures No refunds for early departures. Failure to Notify of Cancellation If you do not notify the park owner of your cancellation or if you do not arrive by 10am on the day after your scheduled arrival date, your reservation may be cancelled by the park owner without refund of any paid deposit.
Due to new EPA regulations we are no longer able to allow the use of campfire pits. For any further information please see the following flyer: https://docs.google.com/document/d/1mT5z60CWJnse1lTDJ5rSN3GZbeDX3PA15lv_y9t7z4c/edit?usp=sharing