Tasman Holiday Parks - Airlie Beach

• First night payment is required at booking.
• Pay the total stay cost 72 hours before arrival.
• You can change your reservation up to 72 hours before arrival.
• To cancel, notify the park at least 72 hours before your arrival.
• If you cancel within 72 hours of arrival, the park may keep all payments.
• Deposits are refundable only if the park is notified 72 hours before arrival.
• If you miss your reservation date, your booking will be cancelled with no refund or credit.
• The reservation name must match the credit cardholder's name, and that person must check in.

• First night payment is required at booking.
• Pay the total stay cost 72 hours before arrival.
• You can change your reservation up to 72 hours before arrival.
• To cancel, notify the park at least 72 hours before your arrival.
• If you cancel within 72 hours of arrival, the park may keep all payments.
• Deposits are refundable only if the park is notified 72 hours before arrival.
• If you miss your reservation date, your booking will be cancelled with no refund or credit.
• The reservation name must match the credit cardholder's name, and that person must check in.

Pets are welcome on selected sites at Tasman Holiday Parks - Airlie Beach.

• The pet owner must inform reception prior to arrival that they are travelling with a pet.
• Upon arrival at the park, the pet’s acceptance will be at the managers discretion.
• The pet must be always supervised and never left unattended, including inside a tent or van.
• Dogs and cats must be always on a leash while not inside a tent or van; there are no exceptions to this rule.
• A leash may not be more than 2m in length and is to be held by a person over the age of 15 years. Dogs and cats are not to be allowed loose with a leash attached.
• Occupational Health and Safety excludes pets from entering common areas of the park including Pool Area, Amenities, Laundry Block, Camp Kitchen, Barbeque areas, Playground, Reception or Cabins.
• Pet owners are 100% responsible for picking up and disposing of their dog’s waste using sealed bags and utilising the rubbish bins provided.
• Occupational Health and Safety prevents any pet from being washed within the park.
• Pet related accessories (such as blankets) are not to be washed within the park. The use of the communal laundry its washing machines and/or dryers are prohibited for this use.
• Pet owners are personally responsible, and will be held to be so, for any personal injuries and/or property damage or losses in relation to any actions caused by or because of their pet.
• It is the pet owner’s sole responsibility to control and manage their pet.

As the pet owner of the pet/s agree to the above conditions.

By booking, I agree that the park manager reserves the right to evict any guest whose pet is deemed noisy, disruptive and/or aggressive or is the subject of a complaint from other guests.

By booking, I agree if management deem any of the above is not being followed, that management have the right to evict the pet owner and / or pet form the park immediately, and that no refunds will be applied.

Arrival / Departure:
You are free to arrive from 2pm until 5pm. All accommodation and sites are to be vacated by 10am on day of departure. If you would like to make alternate arrangements, please see our team at reception prior to arrival or scheduled departure time.

Speed Limit:
All roads in the property are shared between vehicles, pedestrians and kids on bikes and scooters. All roads have a walking pace speed limit of 8km/h unless signposted otherwise.

Noise:
Please be respectful of others and their enjoyment within the park by restricting noise from music, televisions, and social gatherings between 10pm and 6am.

Parking:
One car space has been allocated for each site. Please park in this space and not on or across roadways.

Children:
All children in the park are the responsibility of their parent or guardian. All children under 12 must be accompanied by an adult when using the amenities, playgrounds, pool areas and other park facilities. We require all children to be back at their registered accommodation or site by 10pm.

Bunk Beds:
Children under 9 years of age should not use the top bunk. Children should also not play on the top bunk.

Bicycles / Skateboards / Scooters / Rollerblades/Go-Karts:
Are to be used in daylight hours and only on roadways. These items are not to be used in or around park facilities such as the laundry, amenities buildings, playgrounds etc. Other out of bound’s areas, including the entrance to the park, will be outlined by our team at reception.

Swimming Pool:
Use of the swimming pools and other water play activity areas in the park may result in serious personal injury, including death, drowning, head, eye, spinal injury, paralysis, broken limbs, or strains. Flips, somersaults, and inverted manoeuvres into the water are dangerous and are prohibited. Other risks include diving headfirst, slips, trips, falls and running on wet surfaces. All children in these areas are to be under the strictest supervision by their direct parent, adult carer, or responsible adult guardian. Appropriate swimwear must be worn at all times.

Playgrounds and Jumping Pads:
Use of playground & jumping pads/pillow equipment may result in serious injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Risks include falls and collisions with other users and hazards associated with gaps, openings, and protruding objects.

Visitors:
If a there is an additional person (or persons) to the number of persons disclosed as staying on the site or in the cabin or room, an additional fee may be payable. If you have a visitor who does not leave the Park by 8.00 pm, Tasman may treat the visitor as an additional person which may incur an additional fee.

Dump Point:
See Park map or reception team for location. Please do not use amenity blocks.

Fires:
Fires are only permitted at certain Tasman Holiday Parks and during seasonal periods and weather conditions and can only be lit in braziers or fire pits. Fires must always be attended at all times when lit and extinguished appropriately when complete. Fires can only be lit in line with local fire services guidelines (i.e., not during a fire ban). See reception for more information.

Smoking:
Is not permitted in any accommodation or common areas. If smoking occurs in any accommodation, an additional fee of $400 will be charged to cover cleaning and sanitisation costs.

Emergency:
For any emergency cases relating to fire, police or ambulance please contact 000 (Australia). After Hours assistance by park management will be available. A mobile number is posted on the reception entry.

Unauthorised Activities:
Antisocial behaviour, illegal drug use, excessive use of alcohol, undue mess around site, unregistered vehicles, undue noise, acts of violence, smoking in accommodation, driving lessons and conducting business onsite are prohibited from occurring on the property. Failure to comply with any of the above, including any damage caused to the property may result in eviction from the property.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.