Double Villa

CABINS CANCELLATION POLICY

• All reservations require a deposit to be paid at the time of the reservation. Without a deposit, we are unable to make a reservation.
• The minimum deposit payable is equal to one night’s stay.
• If you give us at least 48 hours’ notice prior to the date of arrival we will refund the balance of your deposit less $30.00 administration fee per cabin. If within 48 hours prior to the day of arrival the deposit paid will be surrendered.
• Your final balance is due on arrival. No refund will be given for early departures or cancellations once arrived.
• Please note: If you have supplied a credit card, full payment will be taken 48hrs before arrival date.  
  No refund will be given for early departures or cancellations once arrived.

 POWERED SITES – CANCELLATION POLICY

• All reservations require a deposit to be paid at the time of the reservation, without a deposit, we are unable to make a reservation.
• The minimum deposit payable is equal to one night’s stay, outside of peak season. 
• Peak season minimum deposit payable is equal 7-night stay.
• In order to avoid being charged your deposit for cancellation, please notify us 28 days prior to arrival, you will then receive a full refund.
• If within the 4 weeks the deposit paid will be surrendered.
• Your balance is due on arrival for your entire booked stay.
• No refund will be given for early departures or cancellations once arrived.

BIG4 Queens Beach welcomes pets for guests staying on powered sites only; pets are strictly prohibited in or near all cabins. 

Key Terms & Conditions:

• Accommodation: Allowed on powered sites only. For cabins, please call reception. As we have one cabin that is pet friendly, this can't be booked online and there is a $30 pet fee payable at the park.
• Site Approval: You must call the park directly (phone: +61 7 4785 1313) prior to arrival to confirm pet eligibility and receive manager approval.
• Leash Rule: Pets must be kept on a strict leash at all times while on park property.
• Prohibited Areas: Pets are not allowed inside park facilities such as the pool, camp kitchens, amenities, or reception areas.
• Behaviour: Excessive noise and barking must be kept to an absolute minimum.
• Cleanliness: You must clean up after your pet immediately, and disposal must be handled responsibly.
• Unattended Pets: Pets must not be left unattended at any time on your site.
• If you have booked the pet friendly cabin: Pets are not allowed on the furniture. Evidence of pet hair on the bedding or couches with incur further charges.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.