Our traditional powered sites built for caravans have a concrete slab, which is handy for tables and chairs. These sites are also used for tents, depending on the size. Many of these sites are big enough for a boat, just let us know the size of your setup and the boat when you book.
8.00am to 6pm. If you are arriving after 6pm please call us to make arrangements to obtain access into the Park.
Changes and Cancellation
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Pets are welcome in this accommodation, however, strict terms and conditions do apply. Please read our pets terms and conditions.
Deposits and Payments
A deposit (minimum 1st night in full) is required to secure each reservation within 7 days of making the original booking. If NO deposit is received within this time, we will assume you won't proceed with your booking and your booking will be cancelled. No reservations will be guaranteed without a deposit. Balance is to be paid upon arrival (personal cheques will not be accepted on arrival for payment of accounts). Minimum booking applies for special events and peak times. Easter & Xmas Bookings. Please Note that full payment will be required by November 1st for Xmas. Easter 45 days prior to arrival.
What you need to know
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: If cancellations occurs within 7 days of arrival date then your deposit is forfeited. If cancellation occurs after 7 days of arrival date a $30 administration fee will apply to each accommodation/site booked. All refunded monies will be paid by direct deposit at the start of each month. Xmas, Easter, Long Weekends & School Holidays: If cancellation occurs within 30 days before arrival then no refund will be given. If you cancel outside of 30 days then a $30 cancellation fee will apply. REFUNDS ARE NOT GIVEN ON PREMATURE CHECKOUTS UNDER ANY CIRCUMSTANCES AT ANY TIME. WELCOME Thank you for choosing to stay with us. The following guidelines are to assist you and other guests to make your stay enjoyable. We are committed to making BIG4 Conway Beach Tourist Park a place to which you will want to return. If you have any special requirements or need our help, please ask. We also welcome any suggestions. LINEN IN CABINS & BUNK BEDS Please note that all cabins are provided except for the Standard Cabin, No Ensuite & Fisherman Cabins. You must bring all you own linen, towels, pillows etc. Please remember to pack your towels for the pool. Top bunks & elevated beds are dangerous and are not recommended for children under the age of 9. EASTER & CHRISTMAS BOOKINGS Full payment will be required by 1 November for Christmas. Easter 45 days prior to arrival. GEORGES DINER is open from 9am to 3pm usually 7 days per week, however during the quiet months we are open only 5 days per week. Please phone ahead to check if we are open. Pizza Nights are most Saturday nights starting at 6pm. BBQ AREAS - Please leave BBQ and surrounding area clean after your use. - Do not leave BBQ unattended whilst cooking. Please switch off the gas when finished. BICYCLES/SCOOTERS/SKATEBOARDS/ROLLER BLADES - These are allowed during daylight hours; all persons must wear helmets. - These items are not to be used in the main entrance/exit area reception area, internal pathways and camp kitchens. CAMP KITCHEN - There is one camp kitchen in the park, please leave clean after your use. DEPARTURE/CHECKOUT - All accommodation/sites to be vacated by 10am on day of departure. - Early departures should you wish to depart before reception opens; please make alternate arrangements the day before. - Late Checkout - Fees apply if you'd like to extend your stay (depending on availability) please do so before 8.30am. - All breakages or damage to park property must be paid upon departure. MANAGEMENT - Reserves the right to evict any persons causing problems. - Laws provide for the eviction from the park of all intoxicated or drug affected persons or those whose behaviour or language is offensive. - Persons evicted will not be refunded and future booking rights will be forfeited. NOISE - Please consider others within the park by restricting noise from music and social gatherings between the hours of 9.30pm - 7am. - If you have a concern about noise, please contact the managers so action can be taken. After hours phone number is displayed one the office reception. Management are on site 24hrs. PARKING - Parking is allocated for all sites/accommodation (one car space per site/accommodation). - Please do not park on the roadways. CLOTHESLINES - No temporary clotheslines are permitted. SECURITY - Please lock your cars, caravans and accommodation at all times. Don't leave personal belongs out. - Management cannot accept responsibility for theft of personal possessions. VISITORS - All visitors should be registered on arrival (fees apply). - Registered guests are also responsible for their visitors' behaviour. SWIMMING POOL & ABLUTION BLOCK - Children under the age of 12 years must be supervised by an adult at all times. FIRES - No fires are permitted at any time. CAR/BOAT WASHING - Only is the designated area at the rear of the park near the dump point. EMERGENCY EVACUATION - Points are located at the tennis court. - If an emergency occurs staff will notify you. - Please don't attempt to move your vehicles. DOG POLICY - This policy has been formulated to assist in providing a cohesive environment for all at BIG4 Conway Beach Tourist Park. - Some breeds not accepted. - Dogs are permitted in certain cabins only. Fee applies for dogs inside our dog friendly cabins. - The dog must be less than 15 kilograms. - Generally, only one dog per site (some variations may apply). - The dog is to be kept on a leash at all times within the Park and not left unattended. - Dog droppings to be scooped up immediately and placed in a plastic bag to be disposed of at bin station. - Barking or aggressive behaviour will not be accepted and you may be asked to leave. ACCOMMODATION - We reserve the right to move guests to the accommodation of our choice within the requested category. BOOKING INFORMATION - A deposit (minimum 1st night in full) is required to secure each reservation within 7 days of making the original booking. No reservations will be guaranteed without a deposit. - Balance is to be paid upon arrival (personal cheques will not be accepted on arrival for payment of accounts). - Minimum booking applies for special events and peak times. TERMS & CONDITIONS OF AGREEMENT Check out time is 10am. All keys are to be returned on check out. All guests shall accept liability for themselves, their children, furniture, fixtures and all the fittings in the accommodation and within the park. Guests must comply with park rules & regulations as a condition of stay, as given to when checking in. BIG4 Conway Beach Tourist Park shall not be responsible for personal injury, or be liable to compensate guests for loss, theft or damage to any vehicle or personal property on or brought into the premises. BIG4 Conway Beach Tourist Park suggests that guests securely lock their accommodation, caravan & vehicles. You agree any charges for services to you, not billed at the time of departure, may be added to your account for settlement as arranged or may be charged to your credit card used to pay the account at time of departure for all breakages, damages, missing items, extra guests or accommodation left in an untidy manner will incur an additional cleaning cost at $50 p/hour. Smoking in accommodation will incur a cost of $250. A 1.1% surcharge will apply for Visa & Mastercard. PLEASE NOTE - Check in time is after 2pm for accommodation and ensuite sites. Powered sites check in from 11am. (depending on availability). Check out time is 10am. - No cheques are accepted for the balance of the booking upon check in, cash or Eftpos only is accepted. - All arrivals after 6pm prior notice must be given. - Please leave a contact mobile number. - This reservation has been accepted for the number of guests stated. Additional guests will incur further charges and/or the requirement for additional sites. All tariffs quoted are subject to change without notice. NOTICE ABOUT LOSS OF GUEST'S PROPERTY Traveller Accommodation Providers (Liability) Act 2001 The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper's liability. Under the Act, an accommodation provider may be liable to make good any loss of a guest's property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider's agent. The strict liability of the accommodation provider under the Act- Applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest\'s property was placed in safe custody facilities Does not cover motor vehicles and things owned by the guest left in or on motor vehicles. Note: Words appearing in italics and bold have a special meaning under the Traveller Accommodation Providers (Liability) Act 2001. We look forward to welcoming you to BIG4 Conway Beach Tourist Park on your arrival. Please do not hesitate to contact one of our friendly reception team if we can be of any more assistance