Booking Terms and Conditions

Check In

12:00pm


Check Out

10am


Reception Hours

7.30am to 6.30pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Deposits and Payments

A deposit equivalent to the first nights' accommodation is required at the time of booking. Confirmation will be sent to the email or postal address supplied. The balance is due upon Check-In. No refunds are available for early departure.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Changes and cancellations made more than 14 days prior to arrival will receive a full refund of deposit less a cancellation fee of $20. Cancellations within 14 days of arrival will forfeit deposit. Booking Policy - A deposit equivalent to the first nights' accommodation is required at the time of booking. Confirmation will be sent to the email or postal address supplied. The balance is due upon Check-In. No refunds are available for early departure. Cancellation Policy - Changes and cancellations made more than 14 days prior to arrival will receive a full refund of deposit less a cancellation fee of $20. Cancellations within 14 days of arrival will forfeit deposit. Reception hours are 7.30am to 6.30pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements.