Monday - Saturday 9:00am- 5:00pm Sunday 10:00am - 4:00pm
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Pets allowed on sites
A one night deposit is required if a booking is made over the phone. All online bookings require full payment at time of booking. All fees are to be paid prior to or upon arrival.
COVID-19 Flexible Booking Policy:
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply:
Note: You may be required to provide reasonable evidence that the above circumstances apply.
Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay.
To utilise this policy a guest must have made their booking on big4.com.au. Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions.
Off Peak and Shoulder Periods
Cancellations – up to 14 days prior – all bookings cancelled will incur a $30.00 administration fee.
Peak Periods, Easter & Christmas
Cancellations - up to 4 weeks prior – all bookings cancelled will incur a $30.00 administration fee.
If Outside Cancellation Policy - All monies being forfeited
Specials – Terms and Conditions apply
REFUND CONDITIONS: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by the same method in which they were originally paid. All refunds will be processed within 7 days.
TRAVEL INSURANCE AND WEATHER EVENTS
It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made to weather conditions/events.
Payment Policy: Full payment (100%) will be taken at time of booking. NOTE: The following fees will apply to all bookings: Visa and Mastercard – 1.1% inc. All transactions on our website are secured by SSL encryption.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.