Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am


Reception Hours

Monday - Sunday 9:00am- 11:00am & 2:00pm- 4:00pm daily


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Pets allowed on sites


Deposits and Payments

A one night deposit is required if a booking is made over the phone.All online bookings require full payment at time of booking.All fees are to be paid prior to or upon arrival.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Where a booking is cancelled 28+ days prior to the arrival date a fee equivalent to one nights accommodation will be charged as a cancellation fee.Where a one (1) night booking is cancelled 15-28 days prior to arrival a cancellation fee of one night’s accommodation charge will be made.Where a two (2) plus night booking is cancelled 15-28 days prior to arrival a cancellation fee of 50% of the total value of the booking will be made.Where a booking is cancelled less than 14 days prior to arrival no refund applies.No refund for early departure. Park Management reserves the right to relocate or cancel any booking at its discretion. All cancellations must be in writing direct to the property. Payment Policy: Full payment (100%) will be taken at time of booking. NOTE: The following fees will apply to all bookings: Visa and Mastercard – 1.1% inc. All transactions on our website are secured by SSL encryption. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits..