Booking Terms and Conditions

Check In

Sites 12pm & Cabins 2pm


Check Out

10:00am


Reception Hours

8am - 6pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

BIG4 Rainbow Beach Holiday Park is a ‘Pet Friendly’ holiday park that allows dogs most of the year, excluding from the 15th of December to 28th January, any peak periods and the long weekends. We offer multiple accommodation options available to book so you can bring your favourite pet with you for your next stay. To ensure that you enjoy your stay with our other guests, we must ensure that all dog owners take full responsibility for their pet and ensure they do not disturb other guests when on the property.


Deposits and Payments

All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night's tariff. Full payment may be required by a designated date; this will be supplied upon booking booking (approx. 30 days for peak and selected shoulder periods).


What you need to know

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise. COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions. Bookings/Cancellation Policy All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff.  Any changes to reservations, or cancellations will incur an administration fee*. All cancellations must be made directly with the park in writing. Upon cancellation, monies paid (minus any cancellation fees) can be credited to a client account for future stays. Any money transferred for future stays at the Parks will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived.  Off Peak Periods Cancellations received more than 14 days before the reservation date, will receive a refund of monies paid minus a cancellation fee. Cancellations made within 14 days of the reservation surrender the bond (one night’s tariff). Any remaining monies can be refunded or applied to client account. Cancellations made within 48 hours of the reservation, surrender all monies paid.  Peak and Shoulder Periods Full payment may be required by a designated date; this will be supplied upon booking (approx. 30 days for peak and selected shoulder periods). Cancellations made before the designated full payment date, will receive a refund of monies paid minus a cancellation fee. Cancellations made after the designated full payment date surrender all monies paid. If the site booked can be resold, monies paid (minus a cancellation fee) will be refunded.