Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Refunds and Cancellation: More than 28 days out: Full refund is provided minus a $40 administration fee. You can choose to rebook within 12 months there is no penalty.Between 28 and 7 days out – Out of school holidays: Forfeit monies paid minus $40 administration fee. If you rebook within 12 months there is not penalty.Between 28 and 7 days out – Stay falls within School holidays: Forfeit monies paid.Less than 7 Days: Forfeit all monies paid.Management refuses the right to show discretion as required.Refunds may be processed by EFT to an Australian Bank Account.
Terms and Conditions
Now that’s done, we look forward to welcoming you and you having a great time with us. If there is anything, we can do to help your stay, please contact customer service.