After 11am for Caravan and Tent Site bookings and after 2pm for Villa bookings
Before 10am on day of departure
8am to 6pm 7 days a week
During off peak times if the booking is cancelled more than 14 days prior to the commencement of the booking, monies received will be refunded less $20 administration fee. If the booking is cancelled between 14 days to 72 hours prior to the commencement of the booking, monies received will be refunded less a $50 administration fee. Cancellations inside of 14 days to 72 hours can be held in credit in your name to be used within 6 months of the date of cancellation. Credit not used within 6 months will be forfeited. Please note that date changes may attract a higher tariff. Special conditions apply during peak periods.
Sorry no pets as we are a pet free park.
Deposit Policy - We do not give refunds if you simply change your mind, your circumstances change or you choose the wrong accommodation. Receipt of your deposit means we hold the accommodation for you. A deposit is required upon booking your accommodation the balance is to be paid upon check in. A valid credit card must be provided during the booking process, which will be forwarded to our reservations team securely for processing. Personal cheques or money orders will only be accepted if received 28 days prior to arrival. Should a deposit not be received by its due date, your reservation will be cancelled. A security deposit for all villa accommodation will be required at check-in.
All visitors must register at reception at arrival. We like to ensure that our guests have exclusive use of the parks facilities, friends and family visiting are welcome to use our facilities for a small fee. Registration and payment if available at the reception desk. Visitors will be issued with armbands, visitors who have not registered will be asked to leave. We ask that you please check with reception prior to arranging any visitors, as during peak times we may restrict the number of visitors allowed.
Contact the BIG4 National Support Office via our contact us page.
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