Booking Terms and Conditions

Check In

After 11am for Caravan and Tent Site bookings and after 2pm for Villa bookings


Check Out

Before 10am on day of departure


Reception Hours

8am to 6pm 7 days a week


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Sorry no pets as we are a pet free park.


Deposits and Payments

Deposit Policy - We do not give refunds if you simply change your mind, your circumstances change or you choose the wrong accommodation. Receipt of your deposit means we hold the accommodation for you.A deposit is required upon booking your accommodation the balance is to be paid upon check in. A valid credit card must be provided during the booking process, which will be forwarded to our reservations team securely for processing. Personal cheques or money orders will only be accepted if received 28 days prior to arrival. Should a deposit not be received by its due date, your reservation will be cancelled.A security deposit for all villa accommodation will be required at check-in.


Fees

All visitors must register at reception at arrival. We like to ensure that our guests have exclusive use of the parks facilities, friends and family visiting are welcome to use our facilities for a small fee. Registration and payment if available at the reception desk. Visitors will be issued with armbands, visitors who have not registered will be asked to leave. We ask that you please check with reception prior to arranging any visitors, as during peak times we may restrict the number of visitors allowed.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: During off peak times if the booking is cancelled more than 14 days prior to the commencement of the booking, monies received will be refunded less $20 administration fee. If the booking is cancelled between 14 days to 72 hours prior to the commencement of the booking, monies received will be refunded less a $50 administration fee. Cancellations inside of 14 days to 72 hours can be held in credit in your name to be used within 6 months of the date of cancellation. Credit not used within 6 months will be forfeited. Please note that date changes may attract a higher tariff. Special conditions apply during peak periods.