Booking Terms and Conditions

Check In

Powered sites and Campsites from 12 noon and Villas and Safari Tents from 2pm


Check Out

Strictly 10am during peak times


Reception Hours

Sun-Thu: 7am-7pm, Fri-Sat: 7am-9pm. Pool: Mon-Sun: 7am-5pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

Sorry, no pets are permitted into the resort.


Deposits and Payments

A deposit is required to secure each reservation. For all bookings a deposit equal to the first night’s accommodation/site tariff must be paid on credit/debit card at the time of making the reservation. Reservations will not be guaranteed without a deposit. • EFTPOS can be used within the Resort, on or prior to arrival. • BIG4 Gift Cards can be redeemed for accommodation charges.• BPAY can be used to pay off your booking overtime.


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Changes and Cancellation: In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to info@sphr.com.au. High season – including September School Holidays, December/January School Holidays, Easter School Holidays • Cancellations made outside 30 days of your scheduled arrival will result in a full refund • Cancellations made inside 30 days of your scheduled arrival will result in all monies being forfeited. Mid/Shoulder Season Bookings • Cancellations made outside 30 days of your scheduled arrival will result in a full refund • Cancellations made inside 30 days of your scheduled arrival will result in all monies being forfeited. Low Season Booking – including June/July School Holidays • Cancellations made outside 7 days of your scheduled arrival date will result in a full refund • Cancellations made inside 7 days of your scheduled arrival date will result in loss of your initial deposit. BOOKING POLICIES & Important information One car per villa and site is permitted. Extra vehicle parking is available outside of the Resort gates. Check out time is strictly 10am during peak times. Check in is FROM 2pm for Villas. Please be advised, during busy periods, a 2pm check-in time may not be guaranteed. If you wish to guarantee your ability to check-in prior to 2pm you must book an additional night’s stay and pay the applicable rate for that additional night. Check in is from 12pm for Powered and Unpowered sites. Late checkouts and early check ins are subject to availability and must be arranged prior to check in. Office hours are 7am-7pm Sunday to Thursday and 7am – 9pm Friday and Saturday. In consideration of others and for safety reasons, all site bookings must arrive before Reception closes; please plan your trip and booking accordingly. Late arrivals for villas & safari tents by prior arrangement only. A valid government issues photo ID is upon check in. You must be 18 years of age to make a reservation and check in. All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult. Wristbands will be supplied and are required to be worn at all times while in the resort (loss of wristband will incur a $50 charge). Swipe cards are used throughout the premises (replacement or loss of swipe card will incur a $50 charge). During the use of sports equipment and Go Kart hires, the guest will be fully liable for all damages made to Resort or other persons property. Early Departure: No refunds or credits will be applied should you decide to reduce your stay as an inhouse guest. Occupants: The quoted tariff is based on the number of adults and children provided at the time of booking. Should the number change, the tariff may increase. No Party Policy BIG4 Sandstone Point Holiday Resort has a strict no party policy. Party being defined as (but not limited to) excessive noise, disturbing of other guests, use of drugs, excessive intake of alcohol, guests exceeding the maximum room numbers, excessive traffic to and from the room. BIG4 Sandstone Point Holiday Resort reserves the right to evict the registered guest/s and all other occupants immediately from the premises with no refund given and further loss of monies for any damages. Additional after-hours disturbance fees upwards of $300 may apply. Any illegal activity will be reported directly to the Police. Management will not tolerate any verbal or physical abuse on the premises at all and guests will be asked to leave if the behaviour is deemed inappropriate. Noise restriction starts from 9pm. Villas & Safari Tents Upon departure, all rooms should be left in a presentable and clean manner. In the event that additional cleaning of the guest room, replacement of any furniture/fixture/fitting breakage, or repairs are required, a fee of $50.00 minimum will be charged to the card on file.   Waterpark Policy Wristbands must be worn at all times during your stay. These will be provided to all guests upon arrival. Please note that there is no lifeguard on duty and adult supervision is required at all times Prior to undertaking any activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health conditions. Visitors Unregistered visitors are not allowed inside the boom gates or pool fence. Whilst we understand that you may have friends staying close by or wanting to visit, we have a duty of care to our guests to provide a premium product and cannot accommodate the possibility of everyone bringing in visitors to use the Waterpark and other facilities during peak times. Visitors may be permitted upon management approval and occupancy limits for an additional $20p.p. Visitors must report to Reception before entering the Resort and return visitors wristbands before Reception closing time. Site Selection Fee   A site selection fee allows you to lock a specific Villa, Safari Tent or Site number for your booking. This fee adds $10 per night/per Villa, Safari Tent or Site in addition to your total accommodation amount. If this fee is not paid, a site number will not be guaranteed and will be allocated on check-in at random. In the event of maintenance issues or unforeseen circumstances, this site hold fee may be cancelled and refunded to you by resort management. BIG4 Memberships   BIG4 Perks+ members are eligible to receive 10% discount on their booking (capped to the value of $50). BIG4 VIPerks members are eligible to receive 10% uncapped discount on their booking. Please present your membership number upon booking and present your membership card upon arrival. Membership discount will only apply to bookings placed directly through the Resort. Discounts will not apply if booked through a third-party website e.g. Booking.com, Expedia, Hotels.com. If membership is presented after final payment is made and booking is inside cancellation period, no refund will be made.  Group Bookings   Group bookings allow guests to join individual bookings together to allow sites or villas to be in close proximity. Refer to ‘Site Selection Fee’ for specific conditions. For groups larger than ten sites/villas, a 10% discount may be applied. Discounts will be up to the discretion of management at the time. Discounts will not be applicable during high season or event weekends. The main group contact will be responsible for all bookings within the group and will be held liable for any outstanding charges or unpaid accounts.