Booking policy
All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff. Any changes to reservations or cancellations will incur an administration fee of $39.00. All cancellations must be made directly with the park in writing. Upon cancellation, monies paid can be credited to a client account for future stays. Any money transferred for future stays will only be valid for 12 months from the cancellation date. No credit or refund will be available for early departures or cancellations once arrived.
Any deals are non-refundable and require full payment at the time of booking.
We recommend all guests get travel insurance for anything outside our cancellation policy.
All bookings must include at least one guest aged 18 years or over, who will be responsible for the reservation.
Off-peak periods
Cabins
Cancellations received more than 14 days prior to the reservation date, will receive a refund of monies paid minus an administration fee. Cancellations made within 14 days from the reservation date surrender the bond (one night’s tariff). Any remaining monies can be refunded or applied to a client account. Cancellations made within 48 hours of arrival date, surrender all monies paid.
Sites
Cancellations received more than 48 hours prior to the arrival date will receive a full refund or credit to a guest account. Cancellations made within 48 hours of the arrival date are non-refundable; all funds paid will be transferred as a credit to a guest account valid for 12 months from the cancellation date.
High/Peak periods
Cabins & Sites
Full payment will be required by a designated date; this will be supplied upon the reservation (30 days in advance for all high and peak periods). Cancellations made before the designated full payment date will receive a refund of all monies paid minus an administration fee. Cancellations made after the designated full payment date surrender all monies paid.
April to September School Holidays, Summer School Holidays & Long Weekends are classified as high and peak periods.
