Booking Terms and Conditions

Check In

2:00pm


Check Out

10:00am


Reception Hours

8:00am - 5:00pm 7 days a week


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Deposits and Payments

A credit card deposit equivalent to the first night's tariff is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email or postal address supplied. The balance is due upon check-in.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Cancellation in PEAK & NON-PEAK periods where more than 30 days' notice is given - guests will be refunded their deposit, less a $30 administration fee. Cancellation in NON-PEAK periods where less than 30 days' notice is given & where we are able to re-book the site/cabin/villa for the same period - guests will be refunded their deposit, less a $30 administration fee. Cancellation in PEAK periods where less than 30 days' notice is given - NO REFUNDS will be given for any reason. Deposits are not transferable to another booking or to another time. Under no circumstances are fees refunded should you decide to shorten your stay after checking in, so please book wisely.  Booking Deposit: A credit card deposit equivalent to the first night's tariff is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email or postal address supplied. The balance is due upon check-in. CANCELLATION POLICY: Cancellation in PEAK & NON-PEAK periods where more than 30 days' notice is given - guests will be refunded their deposit, less a $30 administration fee. Cancellation in NON-PEAK periods where less than 30 days' notice is given & where we are able to re-book the site/cabin/villa for the same period - guests will be refunded their deposit, less a $30 administration fee. Cancellation in PEAK periods where less than 30 days' notice is given - NO REFUNDS will be given for any reason. Deposits are not transferable to another booking or to another time. Under no circumstances are fees refunded should you decide to shorten your stay after checking in, so please book wisely. Reception hours are 8:00am to 5.00pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.