8:00am - 5:00pm 7 days a week
Changes and Cancellation
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Deposits and Payments
The park will process a charge against your credit card and send confirmation to the email or postal address supplied. The balance is due upon check-in (off peak), or 30 days prior to arrival (peak).
What you need to know
COVID-19 Flexible Booking Policy:
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply:
- You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
- Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or
- A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination.
Note: You may be required to provide reasonable evidence that the above circumstances apply.
Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay.
To utilise this policy a guest must have made their booking on big4.com.au. Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions.
Cancellation in PEAK & NON-PEAK periods where more than 30 days' notice is given - guests will be refunded their deposit, less a $30 administration fee. Cancellation in NON-PEAK periods where less than 30 days' notice is given & where we are able to re-book the site/cabin/villa for the same period - guests will be refunded their deposit, less a $30 administration fee. Cancellation in PEAK periods where less than 30 days' notice is given - NO REFUNDS will be given for any reason. Deposits are not transferable to another booking or to another time. Under no circumstances are fees refunded should you decide to shorten your stay after checking in, so please book wisely.
: All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff. Any changes to reservations or cancellations will incur an administration fee of $35.00. All cancellation must be made directly with the park in writing. Upon cancellation, monies paid (minus any cancellation fees) can be credited to a client account for future stays. Any money transferred for future stays at the parks will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived.
Off peak periods
: Cancellations received more than 14 days prior to reservation date, will receive a refund of monies paid minus a cancellation fee. Cancellations made within 14 days from the reservation surrender the bond (one’s night tariff). Any remaining monies can be refunded or applied to a client account. Cancellations made within 48 hours of the reservation, surrender all monies paid.
Peak & shoulder periods
: Full payment may be required by a designated date; this will be supplied upon the reservation (approx. 30 days for peak and selected shoulder periods). Cancellation made before the designated full payment date will receive a refund of all monies paid minus a cancellation fee. Cancellations made after the designated full payment date surrender all monies paid.
3rd party bookings
: Booking/cancellations policies for 3rd party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.