Booking Terms & Conditions
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TERMS AND CONDITIONS Deposits and Payments for Cabin Accommodation - A credit card deposit payment equal to the first night’s tariff is required on booking, unless otherwise specified. Bookings in peak and holiday periods may require a larger deposit. The Park will process a charge against your credit card and send confirmation to the email address supplied. Cancellations – A cancellation fee of $20 is charged for all cancellations ($50 on cabins during peak periods). Cancellations advised more than 14 days from arrival date will receive a full refund less the cancellation fee. Cancellations advised more than 7 days from arrival date will only receive a refund if the allocated cabin or site can be rebooked. There is no refund for cancellations advised within 7 days of arrival. There are no refunds for early departure. Please telephone the Park directly if you have any questions about these Payment and Cancellation policies. A key deposit of $20 is charged and is fully refundable on return of the keys. Reception hours are 8.30am to 7pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests made online are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. A minimum stay policy may apply during peak periods and special events. Adult’s rates apply to persons 16 years and above. Children rates apply to guests aged 2 to 15 years. There is no charge under 2 years. With the exception of medically certified guide dogs, dogs are not permitted. Check out time is 10am. Check in time is from 2pm. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • Be concealing a dog or other unauthorised animal We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.