Check in during peak times is 3pm or later. Non peak times is 2pm if your cabin/site is available.
Check-out time is strictly 10am. Late check-outs can be arranged with an additional charge if avail
Reception hours are 8am to 6.30pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements.
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
With the exception of medically certified guide dogs, pets are not permitted during high & peak seasons. Dogs are permitted from 1 May to 30 September on designated tourist sites.
HIGH/SHOULDER/OFF SEASON Deposits and PaymentsA credit card deposit equivalent to the first nights’ accommodation is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Bookings of 7 nights and over will require 2 nights deposit at time of booking. The balance is due on check in. We do not accept AMEX. Peak Season deposits are addressed in the Need to Know Section
Visitors are welcome in the park - registration is required at reception. Day Visitors fees are $14.00 for adults and children. If your guests stay overnight charges will apply as per normal tariff. Day passes can also be purchased to use the park for the remainder of the day once cabin or site is vacated.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: HIGH/SHOULDER/OFF SEASON Changes & CancellationsChanges and cancellations must be made directly with the park and must be more than 30 days prior to arrival. If any cancellation is less than 30 days prior to arrival the deposit is forfeited. All refundable deposits are subject to a $30 cancellation/ booking fee.Failure To Notify Of Cancellation Or No Show In the case of a no show or failure to notify BIG4 Deniliquin of a cancellation the booking will be cancelled and the deposit will be forfeited if the guest does not arrive by 10am the following day.Peak Season changes and cancellations are addressed below.
Fees: Are payable at time of arrival. Please see reception for full details.
Tariffs: The current tariff reflects the number of guests stated. Our tariffs quoted are current at the time of booking & are subject to change without notice. Tariffs are subject to change annually on 1st May.
Quiet Time: For the comfort of other park guests, there is a noise curfew of 11pm.
Children: Parents are responsible for their children's actions on their bikes (helmets must be worn) and for general behaviour around the park. Children under 12 years old must be supervised in the swimming pool, playground, jumping pillow and in and around amenities blocks.
Cabins: Our cabins are supplied with a complimentary starter pack of dishwashing tablets, soap, toilet paper, tea and coffee replenishment of these items is the responsibility of the guest.
Deposits and Payments: A credit card deposit of 2 nights is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. 50% of the total reservation is due by end of June for Summer Bookings and balance is due by end of October for all PEAK bookings. If your booking is made less than 60 days prior to arrival, full payment is due at time of booking.
BPAY payment must be made by next business day. All deposits due must be received within 7 days. If deposits are not received within 7 day terms, your booking will be cancelled without notification.
December/ January Booking Payment Terms: All bookings from Boxing Day until 31st January will require a 2 night deposit at the time of the booking. A 2nd Instalment of 50% of total reservation by end of June (email reminder will be sent 2 weeks prior to due date). Final Instalment will be the remaining balance of booking including all adjustments to be finalised by the end of October (email reminder will be sent 2 weeks prior to due date).
Easter & Ute Muster Booking Payment Terms: All bookings made for the Easter & Ute Muster weekends require a 2 night deposit at the time of booking. The remaining balance for Easter is due one month prior to arrival (email reminder will be sent 2 weeks prior to due date).
Changes & Cancellations-Peak: Changes and cancellations must be made directly with the park & must be more than 60 days prior to arrival. If any cancellation is less than 60 days prior to arrival the full payment is forfeited. All refundable deposits are subject to a $50 cancellation/booking fee.
Guests who fail to arrive on the designated day will forfeit the cost of the unused nights. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for more information. Cars are not permitted to be parked on riverfront camping sites. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. Minimum stays may apply over peak/high season or park deemed special events. Adult’s rates apply to persons from 16 years. Children’s rates apply to guests aged 2-15 years. There is no charge under 2 years. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • Be concealing a dog or other un-authorised animals. We reserve the right to eject guests from the park are deemed by management to behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damaged caused.
PLEASE NOTE "IN-PARK PERKS MEMBERS" CONDITIONS: Early check in 12 noon (cabins) - Not offered during peak periods, Dec/Jan, Easter, Long weekends, park deemed special events. Strictly on availability only, member needs to ring a minimum of 24 hours in advance to arrange. May not be honoured if guest arrives on day without arranging prior to arrival.
Late check out 11am (cabins) - Not offered during peak periods, Dec/Jan, Easter, Long weekends, park deemed special events. Strictly on availability only. Member needs to arrange during stay and subject to availability only.
Midday check in for powered sites - Not offered during peak periods, Dec/Jan, Easter, Long weekends, park deemed special events. Strictly on availability only, member needs to ring a minimum of 24 hours in advance to arrange. May not be honoured if guest arrives on day without arranging prior to arrival.
11am check out for powered sites - Not offered during peak periods, Dec/Jan, Easter, Long weekends, park deemed special events. Strictly on availability only. Member needs to arrange during stay and subject to availability only.