Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am on day of departure.


Reception Hours

8am-7pm Monday-Friday 9am-6pm Saturday-Sunday 9am-6pm Public Holidays. Guests arriving outside these times must contact park reception during reception hours to confirm arrangements for late arrival.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Pets are not permitted within the Park.


Deposits and Payments

The park will process 100% upon booking against your credit card and send confirmation to the email address supplied. The park shall have total discretion in the acceptance of bookings made online or in any other way. Park management may refuse to accept a booking for any reason. Bookings of a "schoolies" nature will not be accepted.


Fees

Rates are nightly for up to 2 people unless otherwise indicated. Infants under 2 years old stay free. Fees apply as indicated for guests 2 years and over. All guests under 18 years old are to be accompanied by a parent/guardian.


What you need to know

COVID-19 Flexible Booking Policy: 
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply: 

  • You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
  • Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or 
  • A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination. 

Note: You may be required to provide reasonable evidence that the above circumstances apply. 

Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay. 

To utilise this policy a guest must have made their booking on big4.com.au.  Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. 

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions. 

Refer to the below for changes and cancellations policy for bookings arriving from September 1 2020.

Changes and Cancellation: School holidays, long weekends, public holidays and local special events cancellation must be notified at least 30 days prior to your schedule arrival for a refund. Cancellations will incur a $30 administration fee. No refunds on early departures.

Please note prices quoted for all bookings are in $AUD and are inclusive of GST. Customer’s credit card details will not be retained by BIG4 Albury Tourist Park after bookings have been processed.

Late Arrivals
Reception hours are 8am-7pm Weekdays and 9am-6pm Weekends and Public Holidays.

Special Requests
Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation.

Park Rules
Park Rules apply and are a condition of stay at this Park. The rules include limitations on vehicle speeds, excess noise and acceptable conduct. Please see 
a full list of park rules and conditions by viewing our website.

Bunk Beds
Australian standards relate to the use of bunk beds and state that "children under the age of 9 years are not permitted to sleep in the top bunk. Children must not play on top bunk" Please take this into consideration when making your booking.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.