12pm - For all powered and unpowered sites, 2pm - For all Ensuite Sites, Safari Tents, Cabins
10am. Where available a late check out can be arranged the day prior to departure, fees apply.
8am to 5pm - 7 days a week. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements.
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Dogs are welcome on application at Manager's discretion. Please contact us directly on 1300 784 446 to discuss your pet and travel needs. Dogs are not allowed in any accommodation and are only permitted on designated sites in our park, conditions apply. We do not accept dogs over peak periods, holiday periods, long weekends, Easter, School Holidays and Special Events.
OFF PEAK: For stays of 2 nights or less a deposit equal to the first nights’ accommodation is required to secure your reservation and must be paid within 3 days from the date of your deposit request. For stays exceeding 2 nights, a deposit of 20% is to be paid within 3 days of your deposit request. All accounts must be paid in full 14 days prior to arrival.PEAK SEASON:Xmas/Jan: 20% of tariff to be paid in 14 days, 50% to be paid by the 30 Jun, paid in full by 30th Nov. Easter: 20% of tariff to be paid in 14 days, 50% to be paid by the 30 Nov, paid in full by 28th Feb. Oct Long W/end: 20% of tariff to be paid in 14 days, 50% to be paid by 31st May, paid in full by 31st Aug.
Guests who fail to arrive on the designated day will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. Adult’s rates apply to persons above 16 years. Child rates apply to guests aged 3 to 15 years. There is no charge under 3 years
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: OFF PEAK: If cancellation is advised with 14 days or more notice your reservations is fully refundable less 50% of your deposit paid. All cancellations inside 14 days of scheduled arrival date will result in forfeiture of all monies paid. PEAK SEASON:If cancellation is advised with 30 days notice, monies paid are fully refundable less 50% of your deposit paid. Cancellations inside 30 days of scheduled arrival date will result in forfeiture of all monies paid. Please be aware that fires are permitted on sites with designated fire pits under the following conditions: Fires must be retained in designated fire pits or braziers placed on slab provided for such use. Cut & bagged wood to a maximum length of .300mm only to be used. No bulk/trailer loads of wood will be allowed in the Park. Wood is available at reception for a fee. All fires must be out by 11pm. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be able to pay for any charges. • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age. We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
Contact the BIG4 National Support Office via our contact us page.
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