Booking Terms & Conditions
Office is open from 8am to 6pm daily, however over the quieter months, is reduced from 9am to 5.30pm
Deposit & Payments
The first night is required to confirm a booking, balance then due on arrival. Different conditions apply for peak booking so please call reception to confirm these details. A cash/credit card security deposit of $300 may be required on arrival.
Changes & Cancellations
Make your booking with confidence that you will be able to get your money back in full if your circumstances change. This policy applies through all booking periods, except December/January school holidays where 30 days notice prior to arrival must be given to obtain a full refund. All other bookings can be cancelled at any time before 10am on the day prior to arrival. If the required notice is not given a cancellation fee is 100% of the deposit paid will be charged. Deposits are taken to ensure that valid bookings are made. No refund will be offered once the stay has commenced should you decide to shorten your stay.
At discretion of management, and outside of school holiday periods and long weekends, Pets are permitted in a specific area of the park, and on powered sites only. No accommodation is pet friendly.
You need to know
Please Note: You are not guaranteed the dates requested until you are notified by our reservation desk with a booking confirmation. Deposits Time period – Deposits are required within 14 days from the time of booking. Amount: Accommodation: $100 or the cost of the first night, whichever is greater. Sites: $50. Christmas Accommodation: $400; Sites: $100. Refunds Make your booking with confidence that you will be able to get your money back in full if your circumstances change. • Full refund of your deposit on cancellation of your booking. • This policy applies through all booking periods, except December/January school holidays where 30 days notice prior to arrival must be given to obtain a full refund. • All other bookings can be cancelled at any time before 10am on the day prior to arrival. • If the required notice is not given a cancellation fee is 100% of the deposit paid will be charged. • Deposits are taken to ensure that valid bookings are made.
Money Back Guarantee for BIG4 Members: If you are not fully satisfied with the facilities or service of a BIG4 Holiday Park within one hour of check-in, your registration fees will be cheerfully refunded subject to the following conditions: In order to receive a refund, park reception must be notified within one hour of check-in that the accommodation is unsatisfactory. Guests must check-out of the park at that time. This is an exclusive offer for BIG4 Club Members.
Terms and Conditions – General Bookings: Bookings are not transferable to other persons unaccompanied minor bookings (under 18 years old) are not accepted. All persons under 18 years old must be accompanied by a parent or guardian. Specific accommodation/sites can be requested but never guaranteed. Accommodation and sites cannot be occupied by more than the designated berth number. Occupation of accommodation commences at 3pm, check-out time is 10am, or by prior arrangement. We reserve the right to refuse a booking at any time from any person reasonably believed to: Not be the person named on the booking request. Not be able to pay for any charges. May cause damage to the property of the park or other guests. May exhibit socially unacceptable behaviour. Be concealing an unauthorised dog or any other animal. A cash/credit card security deposit of $300 may be required on arrival. Minimum booking periods apply Christmas, Easter and October long weekend. All tariffs are subject to change without notice. Child age limit 4-15 years old. No pets allowed, with the exception of medically certified guide dogs. Dogs are permitted on some sites on application, at Managers discretion, and organised prior to arrival. Cots are available for hire. By entering our park you and your children consent to being photographed from time to time using the facilities for the purpose of being included in promotional material of Easts Holiday Parks.
All accommodation is non-smoking.