Callala Bay

• Cancellations within 14 days or less prior to arrival – a cancellation fee of 100% of the booking will apply to all bookings.
• Cancellations 14 to 30 days prior to arrival – a cancellation fee of 50% of total booking will apply to all bookings.
• Cancellations up to 30 days prior to arrival – a administration fee of $50 for cabins & $20 for sites will apply to all bookings.
• Cancellations for Peak period after full balance has been paid will incur a fee of 100% of the booking. 
• No refunds will be offered after the final payment date (1st September) for October Peak Bookings
• No refunds will be offered after the final payment date (1st November) for Christmas Peak Bookings
• No refunds will be offered after the final payment date (1st March) for Easter Peak Bookings
• Refunds are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules.
• Pricing is subject to change.

• Bookings are not transferable to other persons.
• A deposit of at least one night’s accommodation is required at the time of booking for all bookings made outside 30 days of arrival.
• Full payment is required 30 days prior to arrival for all off-peak stays to confirm the booking.
• Peak October Long Weekend – Deposit of at least 1 night’s accommodation is required at the time of booking. The full amount must be paid by 1 September.
• No refunds will be offered after the final payment date (1st September) for October Peak Bookings
• Peak Summer Period Bookings Payment – Deposit of at least 1 night’s accommodation is required at the time of booking. Second deposit of 50% of the balance to be paid by 1st August. Balance must be paid in full by 1 November.
• No refunds will be offered after the final payment date (1st November) for Christmas Peak Bookings
• Peak Easter Period Bookings Payment – Deposit of at least 1 night’s accommodation is required at the time of booking. Second deposit of 50% of balance to be paid by 1 September. Full amount to be paid by 1 March.
• No refunds will be offered after the final payment date (1st March) for Easter Peak Bookings

For this park

Holiday Haven White Sands does not accept pets.

• Persons under 18 (or persons on their behalf) are not permitted to make reservations. Unaccompanied minors will not be accepted as guests in the park.
• Infants – 0 to 5 years
• Children – 6 to 17 years
• Adults – 18 years +
• Park management reserves the right to cancel or amend any bookings.
• 1 car space is allocated per site booked. Additional vehicles must be parked in allocated visitor parking or outside the park.
• One (1) tent/ caravan/ camper trailer per site.
• Any additional structure requires Park Manager permission.
• All damages to park property will be charged to the client’s credit card.
• There is no smoking permitted in park accommodation or other buildings, including on cabin decks and building verandas.
• All bookings placed will be accepted in accordance with NSW Public Health Orders. If making a booking at A Holiday Haven Park breaches a Public Health Order, this booking will be cancelled.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.