Booking Terms and Conditions

Check In

Check-in is from 2pm. If after 5pm, a late arrival needs to be organised prior to 5pm.


Check Out

Check-out is at 10am on the day of departure.


Reception Hours

Reception and the shop are open from 8am-5pm, seven days a week.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Pets are welcome (except between 26 December-11 January).Pets are subject to the approval of management.Pet owners are responsible for the behaviour of their pet at all times while within the park.No pets are to be left unattended.Pets are to remain controlled in a portable yard or on a lead at all times while in the park.Pets are to be cleaned up after by the owner or person responsible for the pet at the time.Pets are not to be noisy and annoy other guests.Pets are not allowed in accommodation, but may stay on verandahs of accommodation.


Deposits and Payments

The first night deposit is required to secure a reservation. If the reservation is cancelled within 30 days of the arrival date the deposit is forfeit. If the reservation is cancelled outside of this time a $50 cancellation fee is charged and the remaining funds credited to the credit card the reservation was made with.


Fees

The administration fee for cancellations is $50.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Changes and cancellations are possible at any time. Some minimum lengths of stay may restrict shortening of reservations. Extending of reservations is only available where possible. Cancellations may incur a forfeit of deposit or an administration fee. If the reservation is cancelled within 60 days of the arrival date the deposit is forfeit. If the reservation is cancelled outside of this time a $30 administration fee is charged and the remaining funds credited to the credit card the reservation was made with. If you are arriving after-hours there is an after hours intercom at reception which is manned 24 hours (after 10pm for emergencies only). The answering machine operates on the telephone number between 5pm-8am.