Booking Terms and Conditions

Check In

Check-in is from 2pm. If after 4.30pm, a late arrival needs to be organised prior to 4.30pm.


Check Out

Check-out is at 10am on the day of departure.


Reception Hours

Reception and the shop are open from 8am-4.30pm, seven days a week.


Changes and Cancellation

Refer to "What you need to know" below for further information


Pets

Pets are welcome (except between peak Christmas periods please contact the park directly to inquire about dates.) Pets are subject to the approval of management. Pet owners are responsible for the behavior of their pet at all times while within the park. No pets are to be left unattended. Pets are to remain controlled in a portable yard or on a lead at all times while in the park. Pets are to be cleaned up after by the owner or person responsible for the pet at the time. Pets are not to be noisy and annoy other guests. Pets are not allowed in accommodation, but may stay on verandahs of accommodation. Pets are not permitted in amenities.


Deposits and Payments

Refer to "What you need to know" below for further information


Fees

The administration fee for cancellations starts at $50.00, however varies depending on the booking dates. See further information below.


What you need to know

DEPOSITS STANDARD: 

  • An initial deposit of one night is required to secure your reservation
  • For bookings over long weekends, a 50% deposit is required
  • For one night bookings, payment in full is required upon booking
  • Your final balance is due 14 days prior to check in.

DEPOSITS PEAK SUMMER HOLIDAYS:

  • An initial non-refundable deposit of 25% is required to secure your reservation
  • A further 25% deposit is required by 30 June
  • Your final balance is due by 30 November

CANCELLATIONS:

  • All cancellations and amendment requests must be in writing, emailed to admin@wallagalakepark.com.au
  • Cancellations received more than 14 days of your arrival will incur an administration fee of $50.00
  • Cancellations received within 14 days of your arrival will result in a loss of all payments made
CANCELLATIONS LONG WEEKENDS:
  • All cancellations and amendment requests must be in writing, emailed to admin@wallagalakepark.com.au 
  • There are no refunds for early departures or no shows
  • Cancellations received more than 31 days from your arrival will incur an administration fee of $50.00
  • Cancellations received within 31 days of your arrival will result in a loss of 50% of your reservation furthermore if cancelled within 14 days or arrival, all payments made are non-refundable
CANCELLATIONS PEAK SUMMER HOLIDAYS:
  • All cancellations and amendment requests must be in writing, emailed to admin@wallagalakepark.com.au
  • There are no refunds for early departures or no shows
  • Cancellations received prior to the end of June will forfeit the non-refundable deposit.
  • Cancellations received after your June payment & before your November payment, you will forfeit the initial deposit and be refunded the balance.
  • Cancellations received after the 30th November, are non-refundable unless we are able to resell your booking dates. In this case you will lose your initial deposit as a handling fee and be refunded the balance recovered, up to the value of your booking.
  • If your balance has not been finalised by the 1st December, we reserve the right to cancel your booking. Your non-refundable deposit will be withheld and balance refunded.


COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Changes and cancellations are possible at any time. Some minimum lengths of stay may restrict shortening of reservations. Extending of reservations is only available where possible. Cancellations may incur a forfeit of deposit or an administration fee. If the reservation is cancelled within 60 days of the arrival date the deposit is forfeit. If the reservation is cancelled outside of this time a $30 administration fee is charged and the remaining funds credited to the credit card the reservation was made with.

If you are arriving after-hours there is an after hours intercom at reception which is manned 24 hours (after 10pm for emergencies only).

The answering machine operates on the telephone number between 4.30pm-8am.