Check-in is from 2pm. If after 5pm, a late arrival needs to be organised prior to 5pm.
Check-out is at 10am on the day of departure.
Reception and the shop are open from 8am-5pm, seven days a week.
Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.
Pets are welcome (except between 26 December-11 January).Pets are subject to the approval of management.Pet owners are responsible for the behaviour of their pet at all times while within the park.No pets are to be left unattended.Pets are to remain controlled in a portable yard or on a lead at all times while in the park.Pets are to be cleaned up after by the owner or person responsible for the pet at the time.Pets are not to be noisy and annoy other guests.Pets are not allowed in accommodation, but may stay on verandahs of accommodation.
The first night deposit is required to secure a reservation. If the reservation is cancelled within 30 days of the arrival date the deposit is forfeit. If the reservation is cancelled outside of this time a $50 cancellation fee is charged and the remaining funds credited to the credit card the reservation was made with.
The administration fee for cancellations is $50.
Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Changes and cancellations are possible at any time. Some minimum lengths of stay may restrict shortening of reservations. Extending of reservations is only available where possible. Cancellations may incur a forfeit of deposit or an administration fee. If the reservation is cancelled within 60 days of the arrival date the deposit is forfeit. If the reservation is cancelled outside of this time a $30 administration fee is charged and the remaining funds credited to the credit card the reservation was made with. If you are arriving after-hours there is an after hours intercom at reception which is manned 24 hours (after 10pm for emergencies only). The answering machine operates on the telephone number between 5pm-8am.
Contact the BIG4 National Support Office via our contact us page.
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