Before 10 am on day of departure
Occupation of accommodation commences at 3pm, check-out time is 10am, or by prior arrangement.
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
No pets allowed, with the exception of medically certified guide dogs. Dogs are permitted on some sites on application, at Managers discretion, and organised prior to arrival.
Deposits are required within 14 days from the time of booking. Amount: Accommodation: $100 or the cost of the first night, whichever is greater. Sites: $50. Christmas Accommodation: $400; Sites: $100. Please Note: You are not guaranteed the dates requested until you are notified by our reservation desk with a booking confirmation. Minimum booking periods apply Christmas, Easter and October long weekend.A cash/credit card security deposit of $300 may be required on arrival.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Make your booking with confidence that you will be able to get your money back in full if your circumstances change. • Full refund of your deposit on cancellation of your booking. • This policy applies through all booking periods, except December/January school holidays where 30 days notice prior to arrival must be given to obtain a full refund. • Bookings can be cancelled at any time before 10am on the day prior to arrival. • If the required notice is not given a cancellation fee is 100% of the deposit paid will be charged. • Deposits are taken to ensure that valid bookings are made. Money Back Guarantee for BIG4 Members: If you are not fully satisfied with the facilities or service of a BIG4 Holiday Park within one hour of check-in, your registration fees will be cheerfully refunded subject to the following conditions: In order to receive a refund, park reception must be notified within one hour of check-in that the accommodation is unsatisfactory. Guests must check-out of the park at that time. This is an exclusive offer for BIG4 Club Members. Terms and Conditions – General Bookings: Bookings are not transferable to other persons, unaccompanied minor bookings (under 18 years old) are not accepted. All persons under 18 years old must be accompanied by a parent or guardian. Specific accommodation/sites can be requested but never guaranteed. Accommodation and sites cannot be occupied by more than the designated berth number. We reserve the right to refuse a booking at any time from any person reasonably believed to: Not be the person named on the booking request. Not be able to pay for any charges. May cause damage to the property of the park or other guests. May exhibit socially unacceptable behaviour. Be concealing an unauthorised dog or any other animal. A cash/credit card security deposit of $300 may be required on arrival. All tariffs are subject to change without notice. Child age limit 4-15 years old. Cots are available for hire. By entering our park you and your children consent to being photographed from time to time using the facilities for the purpose of being included in promotional material of Easts Holiday Parks. All accommodation is non-smoking.
Contact the BIG4 National Support Office via our contact us page.
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