Booking Terms & Conditions
12pm for sites, 2pm for cabins, NSW times
10am NSW time
8am -7pm Monday, Tuesday, Wednesday, Thursday and Saturday. 8am -8pm Friday, 8am -6pm Sunday (NSW times). Closed on Christmas Day. If you require any additional information, please do not hesitate to contact our friendly reservation team anytime on 0755 242 444 or email us at email@example.com.
Deposit & Payments
In order to confirm a booking, a deposit for the first 2 night's stay is required at the time of booking. Deposits may be made by credit card over the phone or BPAY. Credit card processing fees apply. Please note, that full payment for high seasons bookings must be received 60 days prior to the date of arrival.
Changes & Cancellations
No refunds for early departure. No refunds due to weather conditions. Cancellations include reduction in number of nights, number of people, and date changes. Cancellation of bookings in low season: Deposits will be refunded if we are notified by 9am on the day prior to your scheduled arrival. If notice is less, the deposit will be retained. During high season, a deposit for the first 2 nights of the stay must be received when making a booking, with the total balance due 60 days prior to arrival. Cancellation must be notified 60 days prior to the scheduled date of arrival. If less than 60 days notice, a refund will only be given if the site or cabin is resold in full for your dates.
Guaranteed sites or cabins: Please note, that we do not guarantee particular site or cabin numbers, you are booking a type only. We do endeavour to please our guests in maintaining their requests. Management reserves the right to move bookings to the same type if necessary. Day visitors: A charge of $10 per person is applicable for your visitors to come to the Park during your stay. Charges differ for overnight stay. Please advise reception prior to day or overnight visitors arriving. Guests may be asked to leave if visitors are not paid for in advance.
Sorry, no pets are allowed in the park. Please ask reception for information on the closest pet-friendly motel.
You need to know
Bunk Beds: Please note that children under nine years old are not permitted to sleep in the top bunk. Please advise reception as soon as possible if you need to change your cabin due to this.
Parking: One car park is allocated per site or cabin. Additional cars must be parked in the visitor’s car park. Please advise reception as soon as possible if you have a boat or trailer. We suggest that you leave your boat in your car park if it fits, and your car in the visitor’s car park. If you have any questions prior to arrival, please contact us.
Riding equipment includes, bikes, skateboards, rip sticks, go carts and scooters. We do allow children to bring their own riding equipment to use in the park. However, the park has a 'No Helmet, No Ride' policy. Please remember to pack helmets when packing 'riding equipment'. There are other conditions such as, no riding after dark or around certain areas of the park. Children will be issued with a bike licence upon arrival.
Check-in and Check-out: For your information, check-in and check-out times are noted below. Please note that we operate on NSW time during day light saving months. If you plan to arrive after 8pm, please advise reception so that we can arrange an after hours check-in service. Site arrivals are welcome up until 10pm only.
How to Find Us: Latitude: 28° 11' 40" S (-28.194598). Longitude: 153° 31' 51" E (153.530964). Coming from North (Brisbane): take the Tweed Heads/Coolangatta exit just through the tunnel. Veer right and follow signs to Tweed Heads, Kennedy Drive. Left onto Kennedy Drive at end of exit lane and follow along parallel to the Tweed River for 800m. Follow the signs under and over the bridge to Tweed Heads South (requiring a left hand 270 degree loop). Over the bridge and then turn right at the next lights. This is Dry Dock Road, you can see a Tweed Billabong sign. Follow this straight ahead for 2km and then turn left into Holden Street which is the 7th Street. Coming from the South (Sydney): Just over Sexton Hill the road forks, take left for Tweed Head. Stay on this road and turn left at the fifth set of traffic lights (past the Tweed City shopping centre, etc). This is Dry Dock Road. Follow this straight ahead for 2km and then turn left into Holden Street which is the 7th Street.
Perks Conditions: Perks are subject to availability and are at the discretion of the park. Requests for early checkin and accommodation upgrade should be made in advance. These are subject to avaiability and not guaranteed until arrival. Accommodation upgrade is from one accommodation type to the next tier accommodation available, not from a site to a cabin for example.
Perks can only be redeemed once per stay and will be provided to the person who is named on the membership card. A maximum of one perk will be available during your stay, on request and subject to availability. In-park Perks can be updated at any time and without prior notice. In-park Perks are not transferrable or redeemable for cash. Perks can be conditional based on types of stay, such as cabin guests vs site guests and type of membership such as Perks+ and VIPerks.