CHANGES, CANCELLATIONS AND REFUNDS:
Please note that promotional rates will not allow for changes and cancellations and will require full payment at the time of the reservation. For stays over the Peak Season, specific rules apply.
DEPOSITS AND PAYMENTS:
A credit card payment for the full amount of your stay is required on booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Your reservation is not confirmed until your credit card has been charged and a receipt letter received from the park. For stays over the Peak Season, specific rules apply.
RECEPTION HOURS:
Reception hours are 9am to 5pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night.
ARRIVAL / DEPARTURE:
You are free to arrive from 2pm until 5pm. All accommodation and sites are to be vacated by 10am on day of departure. If you would like to make alternate arrangements, please see our team at reception prior to arrival or scheduled departure time.
SPEED LIMIT:
All roads in the property are shared between vehicles, pedestrians and kids on bikes and scooters. All roads have a walking pace speed limit of 8km/h unless signposted otherwise.
NOISE:
Please be respectful of others and their enjoyment within the park by restricting noise from music, televisions, and social gatherings between 10pm and 6am.
PARKING:
One car space has been allocated for each site. Please park in this space and not on or across roadways.
CHILDREN:
All children in the park are the responsibility of their parent or guardian. All children under 12 must be accompanied by an adult when using the amenities, playgrounds, pool areas and other park facilities. We require all children to be back at their registered accommodation or site by 10pm.
BUNK BEDS:
Children under 9 years of age should not use the top bunk. Children should also not play on the top bunk.
BICYCLES/ SKATEBOARDS/ SCOOTERS/ ROLLERBLADES / GO-KARTS:
Are to be used in daylight hours and only on roadways. These items are not to be used in or around park facilities such as the laundry, amenities buildings, playgrounds etc. Other out of bound’s areas, including the entrance to the park, will be outlined by our team at reception.
SWIMMING POOL:
Use of the swimming pools and other water play activity areas in the park may result in serious personal injury, including death, drowning, head, eye, spinal injury, paralysis, broken limbs, or strains. Flips, somersaults, and inverted manoeuvres into the water are dangerous and are prohibited. Other risks include diving headfirst, slips, trips, falls and running on wet surfaces. All children in these areas are to be under the strictest supervision by their direct parent, adult carer, or responsible adult guardian. Appropriate swimwear must be worn at all times.
PLAYGROUND AND JUMPING PADS:
Use of playground & Jumping Pads / pillow equipment may result in serious injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Risks include falls and collisions with other users and hazards associated with gaps, openings, and protruding objects.
VISITORS:
If a there is an additional person (or persons) to the number of persons disclosed as staying on the site or in the cabin or room, an additional fee may be payable. If you have a visitor who is present in the Park after 8.00pm, we may treat the visitor as an additional person which may incur an additional fee.
DUMP POINT:
See Park map or reception team for location. Please do not use amenity blocks.
FIRES:
Fires are only permitted at certain Tasman Holiday Parks and during seasonal periods and weather conditions and can only be lit in braziers or fire pits. Fires must always be attended at all times when lit and extinguished appropriately when complete. Fires can only be lit in line with local fire services guidelines (i.e., not during a fire ban). See reception for more information.
SMOKING:
Is not permitted in any accommodation or common areas. If smoking occurs in any accommodation, an additional fee of $400 will be charged to cover cleaning and sanitisation costs.
UNAUTHORIZED ACTIVITIES:
Antisocial behaviour, illegal drug use, excessive use of alcohol, undue mess around site, unregistered vehicles, undue noise, acts of violence, smoking in accommodation, driving lessons and conducting business onsite are prohibited from occurring on the property. Failure to comply with any of the above, including any damage caused to the property may result in eviction from the property.
We reserve the right to refuse a booking at any time from any person reasonably believed to, Not be the person named on the booking request, Not be the person named on the credit card or not be authorised to use the card, Not be able to pay for any charges, May cause damage to the property of the Park or other guests, May exhibit socially unacceptable behaviour, Be younger than 18 years and not accompanied by a responsible person over that age, Be concealing a dog or other unauthorised animal.
We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
