Booking Terms & Conditions
After 2.00 PM
Before 10.00 AM on your day of departure
9.00 AM - 4.00 PM Off Peak Season 9.00 AM - 5.00 PM Peak and Holiday Season
Deposit & Payments
A credit card deposit equivalent to the first night's accommodation is required at the time of booking, except where otherwise specified. The balance is due at check-in.
Changes & Cancellations
What is the cancellation policy for Low Season reservations? 1. Date Changes - Subject to availability and incur an administration fee of $50 as well as any tariff difference. 2. Date Changes must be confirmed 7 days prior to arrival or the cancellation fee is applicable. 3. Cancellations more than 7 days prior to arrival incur an administration fee of $50 4. Cancellations less than 7 days prior to arrival - an administration fee of 100% of 1 night's stay. 5. Changes or cancellations less than 1 day prior to arrival - no refund. 6. This policy excludes peak & high season Refunds will not be given for early departures, change of mind, cancellation on arrival or inclement weather.
Visitors who stay overnight will attract a fee of $20 per person per night. Early Check in or Late check out can be arranged for a fee with prior notice if availability allows.
In order to ensure the comfort, enjoyment and safety of all the guests staying with us, we have established a set of clear and enforceable rules to ensure that all pet owners take responsibility and will act responsibly in regard to the actions and behaviours of their pet. Please note that all pets must be pre-approved prior to making a booking and are not permitted in the Park accommodation. Acceptance is always at the discretion of the park manager and such acceptance can be withdrawn at any time by the park manager if they believe that the acceptance of that dog to stay in the park is not in the best interests of the park.
You need to know
Reception hours are 9 am to 5.00pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Fees may apply to arrivals after 8 pm. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check-in. Any damage caused may be charged against that card. Minimum stays may apply as per the booking chart. Check out time is 10 am. Late check-out can be arranged at an extra charge where available. Check-in time is from 2 pm.
What do I need to bring?
1. Linen is provided for the main bed in all accommodation but provision of linen to other beds is specific to the accommodation type. Please follow up with Reception if you are unsure.
2. Extra linen and towels are available at reception for a small fee. Please advise prior to arrival so this can be arranged.
3. Laundry facilities provided in the park and detergent available from reception at a small fee.
4. BYO pool towel.
When will my room be serviced?
1. All rooms will have towels changed on average every 4 days
2. All rooms will have a linen change and service on average every week.
3. Servicing is weekdays only unless otherwise requested.
4. Additional services can be arranged by reception for a $35 fee per service.
We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age •We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, the standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
ABN: 53 375 025 392