BIG4 Twin Dolphins Holiday Park - Tuncurry

1.  General Principles

a.   Twin Dolphins Holiday Park will use reasonable endeavours to assist if your holiday plans change, however we cannot guarantee that changes can always be made or that a refund will be available.

b.  Cancellation requests for bookings made directly with Twin Dolphins Holiday Park must be lodged directly with us. If you booked through a third party (for example, an online travel agent), you must contact that party directly.

c.   No refunds are given for unused portions of your stay, including no-shows, early departures, or cancellations after arrival, except in exceptional circumstances and at the Managers (or Managers representative) discretion

Cancellation Period” means the period within which a Booking may be cancelled, outlined as follows.

PEAK TIME CANCELLATIONS: All public holidays, including but not limited to Christmas, Easter, Kings Birthday & Labour long weekend

Up to 4 weeks prior to check in – Full refund less $50.00 administration fee.

4 weeks to 1 week prior to check in – 50% refund less a $50.00 administration fee OR 50% credit held for6 months’, transferable to other family members, to be re-booked within the 6-month period. If the credit is not re- booked within the 6-month period and not used within a 12-month period, the credit is forfeited.

1 week prior to check in – NO REFUND OR CREDIT OFFERED except in exceptional circumstances and at Managers (or Managers representative) discretion.

STANDARD CANELLATIONS OUTSIDE OF PEAK TIME

Up to 2 weeks prior to check in – Full refund less $50.00 administration fee

2 weeks to 3 days prior to check in – 50% refund less a $50.00 administration fee OR 50% credit held for6 months’, transferable to other family members, to be re-booked within the 6-month period. If the credit is not re-booked within the 6-month period or not used within a 12-month period, the credit is forfeited.

3 days prior to check in – NO REFUND AND NO CREDIT OFFERED, except in exceptional circumstances and at Managers (or Manager representative) discretion.

After Arrival

• For any reason if you decided to vacate the park prior to your expected departure date there are no refunds. Simply place your keys in the return key box on the landing at Reception.

• Shoulder/Off Peak: 1 night tariff at booking with balance processed 1 week prior to arrival.
• Peak: 1 night tariff, at the time of booking with balance due 4 weeks prior to arrival.
• Payment Option for Peak Xmas and Easter Periods - We offer a payment plan, weekly, fortnightly or monthly. Please discuss when booking.

Christmas, Easter & Cooly Rocks Festival (Peak)

• Easter Long Weekend -(Minimum Stay 3 nights)
• Long weekends - King birthday & Labour Weekend Etc. (Minimum stay 3 nights)
• Christmas - 20 December to 27th January (minimum stay of 7 nights)

We are Pet Friendly: Camping only!

The following rules must be adhered to if bringing your pets:

Sorry no pets at peak time. Easter and Xmas.

No pets allowed in cabins or any onsite dwellings. We are camping pet friendly ONLY.

• Pets must be kept on a lead at all times whilst in the Holiday Park
• The owner must clean up after the pet at all times
• Under the Caravan Park and Camping Grounds Act and Regulations pets are NOT allowed in any onsite park accommodation or facilities at any time.
• Pets must not be left alone, on-site, at any time during the guests stay. Boarding Kennels are available nearby for a small fee if needed. Pets must not be allowed to bark or indulge in antisocial or destructive behaviour. As the pet owner you accept full responsibility for any personal injury or damage caused by your pet whilst in our park and reserve areas. The park washing machine, laundry trough and driers must not be used for washing pet bedding.
• The Park laundry, ablution facilities, pool and barbecue areas are out of bounds to all pets at all times and under no circumstances may they be used for bathing pets. We regret we are unable to permit very large dogs or dogs of a breed that may cause other guests to experience anxiety or fear for their safety. Any dogs registered as a dangerous breed are expressly barred from entering the park.
• The decision to allow a guest with a pet into the park is at the managers absolute discretion at all times. The manager reserves the right to ask any guest with a pet to leave immediately if the above rules are not complied with or the pet is causing a nuisance.

These conditions are aimed at ensuring everyone has an enjoyable stay at our park.

Please contact the park for any further information you may require.

As a guest/s in our park you agree to:

• Read and be familiar with Park Rules, written on the back of the map, and conduct yourself in a manner conducive to a harmonious park environment.
• Any damage or loss to our accommodation, site or equipment in the park for which you are responsible and is not billed at the time of your departure, may be charged to the same credit card used to pay your account or to the credit card used to guarantee payment of your account at a later date.
• Report any problem you have with your accommodation, site or neighbour immediately so the situation can be rectified to allow a wonderful holiday.
• When departing a cabin you need to ensure you wash all dishes and put them away, and remove any garbage to the outside bin at your cabin. (you will incur charges if these tasks are not completed)

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.