BIG4 Sydney Lakeside Holiday Park

More than 14 days before arrival: Refund of any payments made, minus a $25 administration fee, or option to hold a full credit valid for 12 months.

• Within 14 days (peak) or 7 days (off-peak): No refund; all payments forfeited.
• A request to change dates within the cancellation penalty period is treated as a cancellation of the original booking. The value of your booking cannot be held as credit if cancelled within the cancellation penalty. All date changes are subject to the same notice periods, fees, and forfeits that apply to cancellations. A new booking must then be made at the current rates and subject to availability.
• No refunds for early departures, poor weather, late arrivals, or COVID-related cancellations (treated as standard cancellations).
• Promotional/discounted rates may carry non-refundable conditions, clearly stated at the time of booking.

Rates

• Base rate includes 2 people.
• Additional guests: Charges for extra adults and children apply and are calculated at the time of booking for both accommodation and sites.
• Occupancy disclosure: All guests must be accounted for on the reservation. Misrepresentation of occupancy may result in additional charges or cancellation without refund.
• Rates are subject to change without prior notice; however, confirmed bookings will remain unaffected by any subsequent adjustments.
• Please note that fees may apply for any changes or adjustments to your booking requested by you.

Payment & Booking Policy

• Deposit: A deposit equal to one night’s tariff is required to secure all bookings made more than 30 days prior to arrival.
• Full payment due:
  o Peak periods: 30 days prior to arrival
  o Off-peak periods: 14 days prior to arrival
• Bookings within payment windows: Must be paid in full at the time of booking.
• Peak periods include all school holidays, Easter, long weekends, and major local events.
• Off-peak periods include all other times.
• Credit card: A valid credit card must be provided prior to arrival to cover incidentals, damages, additional cleaning, or unpaid balances.
• Prepayment: Accommodation and site fees must always be paid in advance.
• Guests must be 18 years or older to make a booking.

BIG4 Sydney Lakeside Holiday Park does not allow pets.

Length of Stay

• Maximum period of stay is no more than 150 days in a calendar year, with no more than 42 consecutive days in any 12-month period (as per Local Govt Regulations 2005 – Reg 73).
• If the permitted period is exceeded, management will follow the required process for non-compliance, which may include immediate eviction.

Cleaning, Damage & Compliance

• Accommodation and sites must be left clean and tidy on departure.
• Additional cleaning, damage repair, or loss of revenue caused by the condition in which the accommodation or site is left may result in fees charged to your credit card.
• Guests must comply with all reasonable instructions from park management. Failure to comply may result in eviction without refund.
• For safety and security, please keep your accommodation and vehicles locked and valuables secured. CCTV operates throughout the park.

Safety, Risk & Liability

• Recreational activities within the park are undertaken at your own risk.
• Please supervise children and infants at all times.
• Park management accepts no liability for loss, damage, injury, or inconvenience arising during your stay, except as required by law.
• Any guests under the age of 18 must be accompanied and actively supervised at all times by a parent or legal guardian who is 18 years or older.
• Follow management instructions and posted signage for the safety of all guests.

Smoking & Alcohol

• Smoking is not permitted in any accommodation, amenities, or common areas.
• Alcohol may be responsibly consumed at your allocated site or cabin, and in the camp kitchen and BBQ areas only.
• Drunken or disorderly behaviour or possession or use of drugs will not be tolerated

Noise & Behaviour

• Quiet hours: 10:00 PM – 8:00 AM.
• Please be considerate of other guests at all times.
• Excessive noise, loud parties, offensive language, or illegal behaviour will not be tolerated.
• Generators are not permitted at any time.
• Children must be supervised at all times, including in the games room, amenities, playground, and splash park areas.
• Please ensure that children do not play around amenity blocks, the boom gate, or the main entrance.
• Anti-social behaviour is not acceptable and may result in any guest, visitor, or member of the public being immediately evicted from the park.
• Such behaviour includes but is not limited to causing damage, disturbing other guests, tempered language and profanities or otherwise breaking park behavioural standards.

Vehicles & Parking

• Speed limit: 8 km/h (walking pace).
• Strictly no tailgating at any time.
• Each reservation includes one allocated car park.
• All vehicles must be parked within the site boundaries or in the designated cabin parking bay
• All vehicles must be registered in our reservation system and also hold a valid state registration. Only registered vehicles are permitted on site.

Bikes, Scooters & Rollerblades

• Helmets must be worn at all times.
• Riding is permitted only during daylight hours.
• Please observe all road rules.
• Riding in or around the camp kitchen, amenities, or boom gate is not allowed.
• Electric scooters and electric skateboards are not permitted within park grounds.

Fires & BBQs

• Open campfires and coal/wood/heat bead-fuelled BBQs are not permitted.
• Gas BBQs are permitted in designated areas only.

Visitors

• Visitors must register at reception and are permitted between 9:00 AM and 9:00 PM.
• There is no visitor parking on site; visitors must park outside the park.
• Registered guests are responsible for the conduct of their visitors.
• Pets are not permitted for visitors or guests.

Sites & Cabins

• All equipment and vehicles must fit within site boundaries and not exceed guest capacity limits.
• Maximum occupancy:
  o 6 people per powered site
  o 2 people per unpowered site
• No tents, swags or gazebos are to be set up around cabins.
• All setups must be drawbar-to-kerb for safety and access.
• Specific sites and cabin numbers cannot be guaranteed, though preferences will be considered.

Facilities & Amenities

• Amenities, laundries, BBQs, and camp kitchens are shared facilities—please clean up after use.
• Children under 12 must be accompanied by an adult when using amenities or recreation facilities.
• Complimentary WiFi is available; service and coverage may vary across the park.
• AEDs are located at the north and south camp kitchens and at the office.
• Laundry facilities are coin-operated and open 8:00 AM – 10:00 PM.
• Dump points are available for guest use.

Courtesy

• Be respectful of other guests and staff.
• Dispose of rubbish responsibly and help us keep the park clean.
• Report any maintenance or safety issues to the office promptly.
• Please access all park facilities via designated paths and roads, and do not walk through other guests’ sites to ensure privacy and respect for everyone.

Privacy

• BIG4 Sydney Lakeside Holiday Park is operated by the Belgravia Group. Your personal information is managed in accordance with the Belgravia Group Privacy Policy.
• BIG4 Sydney Lakeside Holiday Park – Park Rules & Guest Etiquette. These rules help ensure a safe, enjoyable experience for all guests. Non-compliance may result in fees or eviction without refund.

​BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 member park and therefore BIG4 Holiday Parks will not accept any responsibility.