Booking Terms and Conditions

Check In


Check Out


Reception Hours

We offer a contactless check in open 24 hours per day.

Changes and Cancellation

If you wish to cancel your reservation to receive a full refund (less $30 administrative fee per site) you will need to notify our reception at least two weeks prior to the arrival date. If you notify us any less than two weeks before your arrival date, or in the case of a no-show, you will not be entitled to a refund. Changes are subject to availability.


1 dog per site is permitted but must be advised at the time of booking. Please read and ensure you comply with the full terms and conditions for bring your dog to the park.

Deposits and Payments

Full payment will be charged on booking to confirm your reservation. 1 dog is permitted per site (Subject to meeting all terms and conditions). Should you wish to bring more than 1 pet you will need to contact the property to request permission and pay the additional change.


Bookings settled with a credit card are subject to a 1.5% surcharge.

What you need to know

Please make sure to bring a valid photo identification. A passport, government issued I.D. card or driving licence are all accepted as valid forms of identification and must be presented on request.
We will do our best to accommodate any allocation requests, but specific sites allocations are not guaranteed.
Age Restrictions-
Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). All bookings must have at least one adult in each Site booked.
Payment is required in full on confirmation.  Our preferred payment method is credit card and credit card details are required to secure bookings, please be aware that we only accept Mastercard and Visa, we do not accept American Express, Diners Club or any other card. 
Access Passes
Guests will be given an access pass when they check-in.  If the guest loses or damages the pass, the guest will be charged $50.00 for a replacement – so please keep it safe!
Guest Behaviour-
The comfort, safety and security of our guests is important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or staff will be asked to leave the Park and will not be given a refund.  Guests are expected to respect other guests, staff, and property.
No Smoking- 
Smoking is not permitted in our Amenities Block, Camp Kitchen or BBQ area.  
No Drugs- 
Drug use is illegal in Australia. Any guest found using drugs at the park will be asked to leave the premises immediately. A refund will not be issued.
Noise Curfew- 
We ask that everyone abide by our 10pm noise curfew. No music, gatherings, shouting etc, are permitted after 10pm. This is to allow all our guests a peaceful, uninterrupted sleep at our park. Guests who break this curfew will be asked to leave immediately and no refund will be issued.
Damage to Queanbeyan Riverside Caravan Park Property- 
Guests will be expected to reimburse the park for any damage caused by misuse, inappropriate or reckless behaviour during their stay.
Your socialised dog is welcome to join you in the Park. Please note there is a limit of 1 dog per site unless by prior agreement.  You must advise us that you have a dog(s) prior to arrival. To ensure the safety and enjoyment of all our guests (two and four legged), there are a few requirements for having your dog stay:

  • It is expected that dogs are not aggressive, inclined to bark and fully vaccinated.
  • Dogs must be on leash and supervised at all time in the park.
  • Please ensure you pick up after your dogs, doggie bags are available if you did not bring your own.
  • If your dog can not comply with any of the above, they will be asked to leave, and you will need to go with them with no refund provided.
Only one vehicle per site unless specifically arranged with the office, and all vehicles must be parked completely within the sites boundary, boats and trailers require reception to be notified at time of booking and must fit completely within the sites boundary or cabin driveway. Please always drive at 4 Km/hr and watch out for pedestrians & bike riders, particularly children. Please do not allow children to ride bikes or scooters after dark.
Site information- 
We make every effort to ensure all information displayed on our website is accurate. We are unable to guarantee that the website is free of errors or faults. We reserve the right to change information displayed on our website (including these terms and conditions) at any time without notice to you.
For further details about Queanbeyan  Riverside Caravan Park and activities and frequently asked questions please refer to our website

​BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 member park and therefore BIG4 Holiday Parks will not accept any responsibility.