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Cancellation and Changes Policy - If you wish to cancel your reservation to receive a full refund (less $30 administration fee per site/cabin) you will need to notify our reception at least two weeks prior to the arrival date. If you notify us any less than two weeks before your arrival date, or in the case of a no-show, you will not be entitled to a refund. Any changes to bookings are subject to availability and extra costs may occur.

Payment is required in full at the time of booking. Crestview Tourist Park will also require credit card details and we reserve the right to charge the credit card provided with any loss, damages, or extra cleaning fees due to breaches of the Crestview Tourist Park terms and conditions.

Credit Card Transaction Fee - Bookings settled with a credit card are subject to a 1.5% surcharge.

For this park

Crestview Tourist Park has some Pet Friendly Cabins. Pets are ONLY permitted in these pet friendly cabins, no pets permitted in any of our other cabins, villas or sites.

• Your socialised dog or cat is permitted in our pet friendly cabins only. You must advise us that you have a pet at the time of bookings and there is a $20 charge per pet.
• Only one dog or cat is permitted in each of our Pet friendly Cabins.
• You must also agree and adhere to the following rules:
• It is expected that dogs are not aggressive or inclined to bark.
• The pet must be fully vaccinated, clean and not have fleas.
• The pet must be fully registered and have an identification tag with their name and phone number on a secure collar.
• The pet must be under the effective control of their owner at all times and cannot be left alone in your cabin at any time.
• Dogs must be on a leash at all times and are not permitted in the pool area or the playground area.
• Please bring your pet’s bedding, as they are not permitted on any furniture. Failure to comply will result in extra cleaning/damage costs.
• Owners must clean pet waste immediately and dispose of it in designated receptacles

Failure to comply with any of the rules will result in the guest being asked to leave the property and/or the guest will be expected to reimburse Crestview Tourist Park for any damage or additional cleaning created by their pet during their stay.

Identification-
Please make sure to bring a valid photo identification. A passport, government issued I.D. card or driving licence are all accepted as valid forms of identification and must be presented at check-in.

Age Restrictions-
Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). All bookings must have at least one adult in each Cabin/Villa booked.

Payment-
Payment is required in full at the time of booking. Crestview Tourist Park will also require credit card details and we reserve the right to charge the credit card provided with any loss, damages, or extra cleaning fees due to breaches of the Crestview Tourist Park terms and conditions.
Please be aware that we only accept MasterCard, and Visa. We do not accept American Express, Diners Club or any other card.
Please note that we reserve the right to charge the credit card provided at booking with any loss, damages, or extra cleaning fees due to breaches of the Crestview Tourist Park terms and conditions.

Cabin/Villa Keys & Boom Gate Pass-
Guests will be given a key and boom gate pass when they check-in. If required a second key is available. If the guest loses or damages a key, the guest will be charged $20.00 for each replacement. If the guest loses or damages a boom gate pass, the guest will be charged $50.00 for a replacement.

Guest Behaviour-
The comfort, safety and security of our guests is important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or staff will be asked to leave Crestview Tourist Park and will not be given a refund.
Guests are expected to respect other guests, staff and property at all times.

No Smoking-
Smoking is not permitted in any of our Cabins or Villas. Any guest found smoking inside a Cabin or Villa will be charged a $250.00 cleaning fee and asked to leave immediately. A refund will not be issued.
Ash trays are provided in front of every Cabin and Villa. Please ensure all cigarette butts are disposed in them.

No Drugs-
Drug use is illegal in Australia. Any guest found using drugs within any of the Cabins or Villas will be asked to leave the premises immediately. A refund will not be issued.

Noise Curfew-
We ask that everyone abide by our 10pm noise curfew. No music, large outdoor gatherings, shouting etc, are permitted after 10pm. This is to allow all our guests a peaceful, uninterrupted sleep at our park. Guests who break this curfew will be asked to leave immediately and no refund will be issued.

Damage to Crestview Tourist Park Property-
Guests will be expected to reimburse Crestview Tourist Park for any damage caused by misuse, inappropriate or reckless behaviour during their stay.

Laundry Facilities-

• The laundry is open from 8am to 9pm daily.
• The washing machine and dryers require 5 x $1.00 coins to operate.
• Change can be obtained from Reception between 8am and 6pm.
• An iron and ironing board are available to be used in the laundry. Please do not remove these items from the laundry.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.