International Site Pass Terms and Conditions

  1. The BIG4 International Park Pass (“Pass”) is issued by BIG4 Holiday Parks of Australia Pty Ltd ABN 50 006 437 038 (“BIG4”).  The Pass remains the property of BIG4.
  2. The Pass may only be purchased by persons situated outside Australia who are not ordinarily resident in Australia ("purchaser") from BIG4 or BIG4's approved agents.
  3. The Pass is only valid for, and may only be redeemed within, 12 months of purchase of the Pass (“Validity Period”).  Any Pass not fully used within the Validity Period will be void and of no value.  None of any unused value, and no part of the Pass's purchase price, will be refunded in those circumstances.
  4. The Pass may only be purchased in units of nights stays at participating BIG4 Holiday Park locations in Australia ("Parks"), and may only be purchased in multiples of seven (7) nights.
  5. Upon payment of the price for the Pass to BIG4 or BIG4's authorised agent, the Pass must will be issued to the purchaser either by being emailed to the purchaser, which the purchaser must print and retain, or will be made available to the purchaser to collect and retain from one of BIG4's authorised locations in Australia.  The purchaser must make the Pass available for redemption in accordance with these terms.
  6. Subject to the purchaser making payment for the Pass, and payment not being reversed or cancelled by way of chargeback or such means, the Pass entitles the purchaser to access one powered site at participating Parks (subject to availability and blackout periods) for up to so many nights as are validly remaining on the Pass.  BIG4 makes no representation or warranty that any powered site will be available at any Park at any time.  BIG4 recommends contacting the relevant Park as early as possible prior to arrival in order to improve the likelihood of a successful booking.
  7. The Pass will be valid for up to four (4) people per powered site.  Additional people staying on the site will be charged at the extra person charge relevant to that Park.
  8. If a person does not purchase, use and retain the Pass in accordance with these terms, BIG4 may cancel the Pass at any time and any unused balance left on the Pass will be forfeited.
  9. The Pass must be presented at the Park at time of check-in and payment in order to be redeemed.  For each night's stay at a Park where the Pass is produced, the balance of nights available on the Pass will be reduced by one.  If the purchaser's stay at a Park exceeds the number of nights left on the Pass's balance at the time of redemption, the purchaser must pay for those nights beyond which the Pass is redeemed in accordance with the Park's usual terms.
  10. BIG4 is not responsible for any act or omission of a Park.
  11. All persons staying at a Park under the Pass must comply with all terms and conditions of the Park applicable to that stay.
  12. The Pass may not be redeemed or exchanged for cash.  The Pass is not transferable and cannot be on-sold.  If the Pass is lost, stolen or destroyed, BIG4 is not obliged to provide a replacement or refund.
  13. Blackout periods apply, which are:
    1. Four (4) day Easter Long Weekend (being Good Friday to Easter Monday) for all Parks.
    2. The period from the 26 December to 31 January for all parks south of the Tropic of Capricorn.
    3. The period from 1 July to 31 July for all parks north of the Tropic of Capricorn.
    4. Other Special Event periods as determined by individual BIG4 Parks. Please check with your destination park to see if the Pass is valid for the requested booking date.
  14. By purchasing a Pass, the purchaser's personal information will be collected by BIG4 from its agents for the purpose of issuing the Pass, and thereafter from relevant Parks for the purpose of administering the pass.  BIG4 will also disclose information of the purchaser to relevant Parks for the purpose of administering the Pass and ensuring compliance with the terms and conditions of the Pass.  If the purchaser does not provide this personal information, BIG4 may not be able to administer the Pass.  BIG4 may disclose personal information overseas, namely to the country where the purchaser is located in order to issue the purchaser with the Pass.
  15. BIG4's privacy policy can be found at  It contains information about how an individual may access the personal information about the individual that is held by BIG4 and seek correction of that information, how an individual may complain about a breach of the Australian Privacy Principles and how BIG4 will deal with such a complaint.
  16. In the event of a query or a dispute in relation to the Pass, can contact BIG4 on 1300 738 044 or write to BIG4 Holiday Parks, PO Box 543 Camberwell VIC 3124 or via email at
  17. No agent, servant or representative of BIG4 has authority to alter, modify or waive any terms or conditions of the Pass.
  18. The Pass and its terms and conditions will be subject to the laws of Australia, and the courts of Australia will have non-exclusive jurisdiction in respect of any dispute arising thereto.

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