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Book with confidence

BIG4 Flexible Booking Policy

With so much uncertainty at the moment, BIG4 is giving you something for certain.

From 19 March 2020, any guest who makes a new booking in participating parks on will be able to change their booking/s up to 72 hours prior to arrival*. Guests will have the option to change the date of their booking or accept a credit (for the park your original booking was made) which is valid for up to 12 months.

This policy will apply to the following parks:

New South Wales

BIG4 Albury Tourist Park

BIG4 Armidale Highlander Van Village

BIG4 Ballina Headlands Holiday Park

BIG4 Batemans Bay Beach Resort

BIG4 Batemans Bay At East's Riverside Holiday Park

BIG4 Bungalow Park on Burrill Lake

BIG4 Colonial Holiday Park

BIG4 Deniliquin Holiday Park

BIG4 Easts Beach Holiday Park

BIG4 Eden Beachfront Holiday Park

BIG4 Forbes Holiday Park

BIG4 Governor's Hill Carapark

BIG4 Great Lakes at Forster-Tuncurry

BIG4 Hay Plains Holiday Park

BIG4 Ingenia Holidays Bonny Hills

BIG4 Ingenia Holidays Broulee

BIG4 Ingenia Holidays Lake Conjola

BIG4 Ingenia Holidays Lake Macquarie

BIG4 Ingenia Holidays Soldiers Point

BIG4 Karuah Jetty Holiday Park

BIG4 Koala Shores Port Stephens Holiday Park

BIG4 Merimbula Tween Waters Holiday Park

BIG4 Moruya Heads East's Dolphin Beach Holiday Park

BIG4 Mudgee Holiday Park

BIG4 Nambucca Beach Holiday Park

BIG4 Narooma East's Holiday Park

BIG4 Nelligen Holiday Park

BIG4 NRMA South West Rocks Holiday Resort

BIG4 NRMA Yarrawonga Mulwala Holiday Park

BIG4 Paradise Tamworth

BIG4 Park Beach Holiday Park

BIG4 Porepunkah Holiday Park

BIG4 River Myall Holiday Resort

BIG4 Saltwater @ Yamba Holiday Park

BIG4 Sawtell Beach Holiday Park

BIG4 South Durras Holiday Park

BIG4 Tathra Beach Holiday Park

BIG4 Tweed Billabong Holiday Park

BIG4 Wagga Wagga Holiday Park

BIG4 Wallaga Lake Holiday Park

Cobar Caravan Park

Dubbo City Holiday Park

Holiday Haven Culburra Beach

Holiday Haven Kangaroo Valley

Holiday Haven Shoalhaven Heads

Holiday Haven Swan Lake

Ingenia Holidays Byron Bay

Ingenia Holidays Hunter Valley

Ingenia Holidays Nepean River

NRMA Bathurst Panorama Holiday Park

NRMA Darlington Beach Holiday Resort

NRMA Merimbula Beach Holiday Resort

NRMA Myall Shores Holiday Park

NRMA Ocean Beach Holiday Resort

NRMA Sydney Lakeside Holiday Park

Tocumwal Tourist Park

*BIG4 Flexible Booking Policy Terms and Conditions

  • Customers who book a break at the parks listed above on will be able to change their booking up to 72 hours prior to arrival.
  • On request, customers will be offered the option to change their booking dates or receive a credit to use at that Park for up to 12 months.
  • Any difference in booking value will need to be paid.
  • To request either a change to booking dates or to receive a credit for a future booking the customer will need to contact the park directly.
  • BIG4 National Support Office is not able to amend bookings or extend a credit on behalf of a park.
  • This policy only applies to bookings made via for the Parks listed above between 19 March 2020 and 31 March 2021, for arrival prior to 31 March 2022. Outside of these dates (either prior to 19th March 2020 or after 31 March 2022) all standard BIG4 Park cancellation policies remain true and in effect.