Booking Terms and Conditions

Check In

Powered Sites from 12pm | Accommodation from 3pm


Check Out

Before 10am on day of departure


Reception Hours

Reception hours are 8:30am - 5:30pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

BIG4 Beachlands Holiday Park is dog friendly, please refer to our Pets Page for more information - All bookings to be made direct with the park.


Deposits and Payments

Full payment by credit card is required to secure your reservation. A $50 refundable cash bond for the boom gate remote is required on arrival for caravan and camping sites. A credit card pre-authorisation of $200 or a $300 cash bond is required for all accommodation upon arrival. Any damages caused during the stay will be charged against that card, or the amount equivalent to the damage will be kept.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: December/January Holidays, Easter & Special Events Changes for stays during peak season and special events must be made more than 60 days prior to arrival.Cancellations can be made up to 60 days prior to arrival will result in the forfeit of the first nights tariff. If the cancellation is made within 60 days of arrival, tariff paid will be forfeited.Long Weekends & April, July and October School Holidays Cancellations can be made up to 14 days prior to arrival and will result in the forfeit of the first nights tariff. Cancellations made within 14 days of arrival will result in tariff paid being forfeited.All other timesCancellations at other times can be made up to 48 hours prior to arrival and will result in the forfeit of the first nights tariff. Cancellations made within 48 hours of arrival will result in tariff paid being forfeited. BIG4 Beachlands Holiday Park is a smoke-free environment. This tariff is based on the above number of adults and children - if these numbers change the tariff may also change. Deposits and payments: Full payment by credit card is required to secure your reservation. A $50 refundable cash bond for the boom gate remote is required on arrival for caravan and camping sites. A credit card pre-authorisation of $200 or a $300 cash bond is required for all accommodation upon arrival. Any damages caused during the stay will be charged against that card, or the amount equivalent to the damage will be kept. Your booking is for a set time and, once confirmed, any change will result in liability for payment of the whole of the time booked unless you have cancelled in accordance with this policy. Cancellations must be made in writing. For your own peace of mind, we recommend that you consider taking out domestic travel insurance. Reception hours are 8:30am - 5:30pm, seven days a week. If you will be arriving outside these times you need to contact the park reception during open hours to make alternate arrangements. Guests who fail to arrive on the designated day or by 10am the following day will forfeit all monies paid. Minimum booking periods apply during school holidays, long weekends and during special events. A minimum stay of two nights is required at all other times. Children are charged between 2-15 years old. There is no charge for children under two years. Check-in time is after 3pm, and check-out time is before 10am on the day of departure. Late check-outs can be arranged subject to availability. We reserve the right to refuse a booking at any time from any person reasonably believed to: - not be the person named on the booking - not be the person named on the credit card or authorised to use the card - not be able to pay for charges - may cause damage to the property of the park or other guests - may exhibit socially unacceptable behaviour - be younger than 18 years old unaccompanied by an adult. We reserve the right to eject guests from the park who are deemed by management to be behaving in a way that is socially unacceptable, causing damage, disturbing other guests, using unacceptable language, or breaking other park rules. No refund will be given and charges will apply for damages caused. We look forward to welcoming you to BIG4 Beachlands Holiday Park!