We understand that from time to time, you may need to cancel your Booking.
If you cancel your Booking, then the following cancellation policy applies: a) If you book more than 30 days before your Arrival Date, you may cancel your Booking within the Cool Off Period and receive a full refund. b) If you cancel your Booking more than 72 hours before the Arrival Date, you will receive a full refund minus a $30 administration fee. If you are a RAC Member, you will not be required to pay the $30 administration fee. c) If you cancel your Booking less than 72 hours before your Arrival Date, you forfeit all monies and will not be entitled to any refund.
If you are a No Show your Booking will be cancelled and you will not be entitled to a refund. That is, you will still be required to pay the full amount set out in your Booking.
Pets are welcome on application at Manager's discretion. Please note that pets are permitted on Caravan and Campsites only. Pets are not permitted in Cabins or Villas.
Deposits and Payments
When you make a Booking, you will be required to pay a deposit equal to at least the first night’s Rate of the Booking (Deposit). You will then be required to pay the balance on your Arrival Date.
Once you pay for your Booking (either in whole or in part), you will be deemed to have accepted these Terms.
Once we have processed the payment for your Booking, we will confirm the details of your Booking with you in writing. This confirmation creates an agreement between you and us (Agreement).
You must pay for your Booking in Australian dollars.
There may be instances where you try to make a Booking but we are unable to accommodate you. We try to avoid this as much as possible, but if this happens, we will notify you that your Booking has been unsuccessful.