Booking Terms and Conditions

Check In

After 2pm


Check Out

10am on day of departure


Reception Hours

Monday to Friday: 9am - 5pm Saturday & Sunday: 9:30am - 4pm Public Holidays: 10am - 2pm CLOSED CHRISTMAS DAY Guests arriving outside these times must contact park reception during reception hours to confirm arrangements for late arrival.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Pets welcome at the Managers discretion they must be on a lead at all times and declared at time of booking.Pets are STRICTLY FORBIDDEN in our accommodation and communal areas such as amenities block, camp kitchen, pool etc.


Deposits and Payments

Full payment is required at the time of booking for all online bookings.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: In the event of your booking being cancelled prior to arrival the following conditions apply; 7 days or more prior to arrival - full refund less $30.00 cancellation fee. Notice given less than 7 days to arrival - No Refund Applicable. Early departure during your stay will receive no refund but a credit for next visit.  Room Service: Please note we do not service cabins during your stay.