Booking Terms & Conditions

  • Check in

    After 2 pm

  • Check out

    Before 10 am on day of departure

  • Reception hours

    8:30 am - 5:30 pm 7 days a week

  • Deposit & Payments

    Deposits & Payments: A minimum deposit of $200.00 is required for cabin bookings and a minimum deposit of $100.00 is required for site bookings. For bookings during peak periods, a minimum deposit of $250.00 is required for cabin bookings and a minimum deposit of $150.00 is required for site bookings. Online Bookings must be paid in full at time of booking. Booking: All balances owing are to be paid IN FULL upon arrival Check In/Out Procedures CHECK IN time is from 2pm. CHECK OUT time no later than 10am. LATE CHECKOUTS may be arranged with prior consent from the office. A $20 fee applies to checkouts longer than ½ an hour. After 6:00pm arrivals, please contact Guest Services.

  • Changes & Cancellations

    Cancellation Policy: BIG4 Bright reserves the right to charge a $50 CANCELLATION FEE for all cancellations. For cancellations within ONE MONTH (30 days) of the arrival date, BIG4 Bright reserves the right to forfeit your deposit. For cancellations within one month of peak periods, BIG4 Bright reserves the right to forfeit entire stay charges. For no-shows, BIG4 Bright reserves the right to charge entire stay charges. By booking with BIG4 Bright and confirming your booking with a deposit, you agree to these cancellation terms and conditions to be applied at the discretion of BIG4 Bright.

  • Fees

    A $20 fee applies to checkouts longer than ½ an hour. After 6:00pm arrivals, please contact Guest Services on 1800 033 188 for details on checking in. Cabins are to be left clean and tidy with dishes and cookware cleaned and put away, all rubbish and fridge items to be removed. BIG4 Bright reserves the right to charge a cleaning fee up to $100 for cabins left in an inappropriate manner. All Cabins are strictly NON SMOKING. In consideration of the health and comfort of incoming guests, any failure to comply with this policy will incur an additional fee of $200 for cleaning purposes.

  • Pets

    Dogs are permitted on sites during certain periods and at the manager’s discretion. It will not be possible to book with a dog on BIG4.com.au. Please contact our Park directly.

  • You need to know

    Deposits & Payments:
    A minimum deposit of $200.00 is required for cabin bookings and a minimum deposit of $100.00 is required for site bookings. For bookings during peak periods, a minimum deposit of $250.00 is required for cabin bookings and a minimum deposit of $150.00 is required for site bookings.  Online Bookings must be paid in full at time of booking.

    Booking:
    All balances owing are to be paid IN FULL upon arrival Check In/Out Procedures CHECK IN time is from 2pm. CHECK OUT time no later than 10am. LATE CHECKOUTS may be arranged with prior consent from the office. A $20 fee applies to checkouts longer than ½ an hour. After 6:00pm arrivals, please contact Guest Services on 1800 033 188 for details on checking in.

    Park Policies:
    Cabins are to be left clean and tidy with dishes and cookware cleaned and put away, all rubbish and fridge items to be removed. BIG4 Bright reserves the right to charge a cleaning fee up to $100 for cabins left in an inappropriate manner. All Cabins are strictly NON SMOKING. In consideration of the health and comfort of incoming guests, any failure to comply with this policy will incur an additional fee of $200 for cleaning purposes. This fee can also be applied at BIG4 Bright’s discretion in the case of strong permeable odours.

    BIG4 Bright reserves the right to change site and cabin allocation when necessary.

    Dogs are permitted on sites during certain periods and at the manager’s discretion. It will not be possible to book with a dog on BIG4.com.au. Please contact our Park directly.

    No CAMPFIRES allowed in park. This is non-negotiable.

    BIG4 Bright has a no noise policy after 10PM.

    A linen change will be provided for stays longer than seven days, this service is included in the tariff.

    Extra linen or towels can be provided at any time at a charge of $2 per item.

    In an EMERGENCY – Police/Fire/Ambulance – DIAL 000. In case of emergency, please assemble on the lawn in front of the amenities block and await instructions from Emergency Services or Park management.

    For AFTER HOURS assistance, please dial 03 5755 1064.


    Cancellation Policy:
    BIG4 Bright reserves the right to charge a $50 CANCELLATION FEE for all cancellations. For cancellations within ONE MONTH (30 days) of the arrival date, BIG4 Bright reserves the right to forfeit your deposit. For cancellations within one month of peak periods, BIG4 Bright reserves the right to forfeit entire stay charges. For no-shows, BIG4 Bright reserves the right to charge entire stay charges.

    By booking with BIG4 Bright and confirming your booking with a deposit, you agree to these cancellation terms and conditions to be applied at the discretion of BIG4 Bright.

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