Arrivals can check-in from 2pm.
Departures are due by 10am, unless otherwise stated.
Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.
A credit card deposit equivalent to the total cost of the reservation is required at time of booking.
Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Changes and Cancellation: In the event of your booking being cancelled prior to arrival the following conditions apply; less than 14 days prior to arrival date will receive no refund, early departure during your stay will forfeit all payments, Park Management reserves the right to relocate or cancel any reservation at its discretion, amendments and cancellations must be made directly with the hotel or online if permitted by the rate. Linen and Bedding: Bedding, linen and two towels are supplied for the main bed only. All other beds provide mattress protectors and pillows only. Linen hire is available at an additional fee. Room Service: Please note we do not service cabins during your stay. Tariff/Age groups: Infant - under two years old are free of charge, Child - 4-16 years old inclusive, Adult - 17 years old and above. Please note all guests must be 18 years of age or accompanied by a parent or legal guardian. Accommodation will be refused to guests not observing this requirement. Proof of age may be asked. BIG4 Club Membership Discount: Where a BIG4 member discount is applicable, you must have a valid BIG4 Club Membership at the date of arrival. Special Requests: You acknowledge that special requests are on a request basis and are not guaranteed at the time a reservation is made. Please note, our rates are for two people per night. Extra people as per our rates schedule. BIG4 Holiday Parks BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any of the particular BIG4 Holiday Parks. We only the facilitate this booking service. All bookings are made directly with the individual owner of the BIG4 Holiday Park.
Contact the BIG4 National Support Office via our contact us page.
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