Booking Terms & Conditions

  • Check in

    Arrivals can check-in from 2pm.

  • Check out

    Departures are due by 10am, unless otherwise stated.

  • Deposit & Payments

    Deposits and Payments: A credit card deposit equivalent to the total cost of the reservation is required at time of booking.

  • Changes & Cancellations

    Cancellations: In the event of your booking being cancelled prior to arrival the following conditions apply; less than 14 days prior to arrival date will receive no refund, early departure during your stay will forfeit all payments, Park Management reserves the right to relocate or cancel any reservation at its discretion, amendments and cancellations must be made directly with the hotel or online if permitted by the rate.

  • You need to know

    Linen and Bedding: Bedding, linen and two towels are supplied for the main bed only. All other beds provide mattress protectors and pillows only. Linen hire is available at an additional fee.

    Room Service: Please note we do not service cabins during your stay.

    Tariff/Age groups: Infant - under two years old are free of charge, Child - three-15 years old inclusive, Adult - 16 years old and above. Please note all guests must be 18 years of age or accompanied by a parent or legal guardian. Accommodation will be refused to guests not observing this requirement. Proof of age may be asked.

    BIG4 Club Membership Discount: Where a BIG4 member discount is applicable, you must have a valid BIG4 Club Membership at the date of arrival.

    Special Requests: You acknowledge that special requests are on a request basis and are not guaranteed at the time a reservation is made. Please note, our rates are for two people per night. Extra people as per our rates schedule.

    BIG4 Holiday Parks BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any of the particular BIG4 Holiday Parks. We only the facilitate this booking service. All bookings are made directly with the individual owner of the BIG4 Holiday Park.

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