Booking Terms and Conditions

Check In

Arrivals can check-in from 2pm.


Check Out

Departures are due by 10am, unless otherwise stated.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Deposits and Payments

A credit card deposit equivalent to the total cost of the reservation is required at time of booking.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.mply with parks usual terms and conditions: In the event of your booking being cancelled prior to arrival the following conditions apply; less than 14 days prior to arrival date will receive no refund, early departure during your stay will forfeit all payments, Park Management reserves the right to relocate or cancel any reservation at its discretion, amendments and cancellations must be made directly with the hotel or online if permitted by the rate.  Changes and Cancellation: In the event of your booking being cancelled prior to arrival the following conditions apply; less than 14 days prior to arrival date will receive no refund, early departure during your stay will forfeit all payments, Park Management reserves the right to relocate or cancel any reservation at its discretion, amendments and cancellations must be made directly with the hotel or online if permitted by the rate.  Linen and Bedding: Bedding, linen and two towels are supplied for the main bed only. All other beds provide mattress protectors and pillows only. Linen hire is available at an additional fee. Room Service: Please note we do not service cabins during your stay. Tariff/Age groups: Infant - under two years old are free of charge, Child - 4-16 years old inclusive, Adult - 17 years old and above. Please note all guests must be 18 years of age or accompanied by a parent or legal guardian. Accommodation will be refused to guests not observing this requirement. Proof of age may be asked. BIG4 Club Membership Discount: Where a BIG4 member discount is applicable, you must have a valid BIG4 Club Membership at the date of arrival. Special Requests: You acknowledge that special requests are on a request basis and are not guaranteed at the time a reservation is made. Please note, our rates are for two people per night. Extra people as per our rates schedule. BIG4 Holiday Parks BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any of the particular BIG4 Holiday Parks. We only the facilitate this booking service. All bookings are made directly with the individual owner of the BIG4 Holiday Park.