BIG4 Riverside Swan Hill

Health and Safety

For the safety of our guests and team and to comply with current COVID-19 restrictions, guests at BIG4 Riverside Swan Hill must abide by the following:

  • Please do not visit BIG4 Riverside Swan Hill if you or any other member of your family is unwell.
  • If you or a member of your booking becomes unwell whilst staying at BIG4 Riverside Swan Hill or anytime in the two weeks following your departure, you must advise BIG4 Riverside Swan Hill immediately.
  • Hand sanitizer is provided at several stations around the park for your use.
  • We encourage all guests and staff to download and activate the COVIDSafe app.
  • A mandatory registration form must be signed prior to checking in.
  • Social distancing requirements apply, including guests and staff remaining 1.5m apart from each other and no more than 1 person per 4 square metres. In order to achieve this, please:
  • ensure you stand on the marked spots on the Reception and Cafe floor. If there are no available spots or the maximum allowed persons has been exceeded please wait outside.  
  • Please phone 1800101012 or email stay@big4riversideswanhill.com.au to arrange a contactless checkin when possible. 
  • Groups and/or gatherings of more than 10 people are not permitted.
  • No visitors - please do not invite or entertain visitors who are not registered in your booking into the park.
  • Children must be supervised at all times in the park, to ensure adherence to social distancing.
  • Guests must abide by safe practice and hygiene rules, including frequent handwashing with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.
  • Guests must abide by safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.
  • Please refrain from shaking hands or touching anyone, outside of your booking party.
  • The games room is closed until further notice.
  • Your enjoyment and the safety of all our guests, staff and the wider community is our top priority. To this effect, our already vigilant team have been trained in COVID-19 best practice hygiene and cleaning procedures.
  • We ask you to please follow any instructions given by our team and continue to abide by existing State and Federal COVID-19 restrictions for the wellbeing of all.
  • If you have any concerns or enquiries, please don’t hesitate to contact our team on 1800101012.

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