For the safety of our guests and team and to comply with current COVID-19 restrictions, guests at BIG4 Riverside Swan Hill must abide by the following:
Please do not visit BIG4 Riverside Swan Hill if you or any other member of your family is unwell.
If you or a member of your booking becomes unwell whilst staying at BIG4 Riverside Swan Hill or anytime in the two weeks following your departure, you must advise BIG4 Riverside Swan Hill immediately.
Hand sanitizer is provided at several stations around the park for your use.
We encourage all guests and staff to download and activate the COVIDSafe app.
A mandatory registration form must be signed prior to checking in.
Social distancing requirements apply, including guests and staff remaining 1.5m apart from each other and no more than 1 person per 4 square metres. In order to achieve this, please:
ensure you stand on the marked spots on the Reception and Cafe floor. If there are no available spots or the maximum allowed persons has been exceeded please wait outside.
Please phone 1800101012 or email firstname.lastname@example.org to arrange a contactless checkin when possible.
Groups and/or gatherings of more than 10 people are not permitted.
No visitors - please do not invite or entertain visitors who are not registered in your booking into the park.
Children must be supervised at all times in the park, to ensure adherence to social distancing.
Guests must abide by safe practice and hygiene rules, including frequent handwashing with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.
Guests must abide by safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.
Please refrain from shaking hands or touching anyone, outside of your booking party.
The games room is closed until further notice.
Your enjoyment and the safety of all our guests, staff and the wider community is our top priority. To this effect, our already vigilant team have been trained in COVID-19 best practice hygiene and cleaning procedures.
We ask you to please follow any instructions given by our team and continue to abide by existing State and Federal COVID-19 restrictions for the wellbeing of all.
If you have any concerns or enquiries, please don’t hesitate to contact our team on 1800101012.