For the safety of our guests and team and, to comply with current COVID-19 restrictions, guests at BIG4 Bendigo Marong Holiday Park must abide by the following:
• Please do not visit BIG4 Bendigo Marong Holiday Park if you or any other member of your family is unwell.
• If you or a member of your booking becomes unwell whilst staying at BIG4 Bendigo Marong Holiday Park or anytime in the two weeks following your departure, you must advise BIG4 Bendigo Marong Holiday Park immediately by calling 54352329
• We encourage all guests and staff to download and activate the COVIDSafe app.
• All guests must be listed in your booking including name and contact phone number.
• A mandatory registration form must be signed prior to checking in.
• Social distancing requirements apply, including guests and staff remaining 1.5m apart from each other and no more than 1 person per 4 square metres. In order to achieve this, please:
• ensure you stand on the marked dots on the Reception and Shop floor. If there are no available dots, please wait outside.
• ensure only one person, per booking, enters the Reception or Shop area
• download our GuestAssist app and use Live Chat to contact our friendly team or phone them on 54352329 to reduce visits to our Reception or Shop. We are more than happy to arrange contactless delivery of coffee and other Shop items to your door, between 9am and 5pm.
• Groups and/or gatherings of more than 10 people aren’t permitted.
• For the time being, we are ‘cashless’. Please arrange payment via credit card or BPAY, prior to your stay. Items purchased during your stay and minibar items will be added to your account and charged to your credit card on file on your departure.
• No visitors – please do not invite or entertain visitors who are not registered in your booking into the park.
• Children must always be supervised in the park, to ensure adherence to social distancing.
• Guests must abide by safe practice and hygiene rules, including frequent handwashing with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.
• Guests must abide by safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.
• Please refrain from shaking hands or touching anyone, outside of your booking party.
• Hand sanitizer is provided at several stations around the park for your use.
The front desk, locked box at reception door, playgrounds x 2, camp kitchen dining area, family bathroom, ladies and men’s toilet facilities.
Your enjoyment and the safety of all our guests, staff and the wider community is our top priority. To this effect, our already vigilant team have been trained in COVID-19 best practice hygiene and cleaning procedures.
We ask you to please follow any instructions given by our team and continue to abide by existing State and Federal COVID-19 restrictions for the wellbeing of all.
If you have any concerns or enquiries, please don’t hesitate to contact our team on 54352329
Contact the BIG4 National Support Office via our contact us page.
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