Booking Terms and Conditions

Check In

After 2pm for units/cabins, and after 12pm for sites.


Check Out

Before 10am on day of departure.


Reception Hours

9am - 7pm, 7 days a week


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

No Pets Allowed


Deposits and Payments

A deposit equal to the first night will be required for phone bookings at the time of making the booking. A credit card deposit equivalent to the full cost of the booking will be required at the time of booking online. For peak season and special events, a full payment is required at time of booking. Final payments for peak weekends must be paid by the advised due date or booking will be cancelled. Cancellation policy will apply to all bookings.


Fees

Extra adults are $20-$22 per night. Extra children $15-$16 per night. Day visitors visiting a guest staying in the park will incur a fee from $15 per person (all adults and children). Day visitors must report to reception and will not have access to the facilities without payment of the day use fee. Child Policy: infant - 0-1 years inclusive (free of charge), child - 2-15 years (extra child rate applies), adult – 16 years and above.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.  Cancellations - please contact the park directly for cancellations. Fees and strict cancellation policies apply. Bookings cancelled 24 hours prior to arrival will forfeit the first night of accommodation in full. Any other bookings will incur a $25 cancellation fee. Amendments and cancellations must be made directly with the park. No-shows will incur a loss of deposit. No refunds or changes accepted over peak times. In peak times a minimum 30 days notice of cancellation must be given, no refund will be given if less than 30 days notice. There is no refund for Christmas holiday peak period bookings after the 1 December. Strictly one car per cabin/site. Additional vehicles will not be permitted access at any time. Facilities may have to be closed without notice due to unforseen circumstances and maintenance issues. Infants are included in the number of people allowed. In-Park Perks Terms and Conditions - Early Check in from 12 noon subject to availability, Late Checkout to 12 noon subject to availability, Newspaper must be ordered day before for free delivery, newspaper not available same day.