Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am on day of departure


Reception Hours

9.00am - 6pm 7 days a week - For check ins after 6pm, please contact the park to make arrangements for access to park.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

Dogs allowed all year round in camping areas during long weekends, public holidays, Easter and between Christmas and new year at Management Discretion


Deposits and Payments

A 50% deposit is required at the time of booking accommodation.


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Changes and Cancellation: Where a booking is cancelled 28+ days prior to the arrival date, a fee equivalent to one night’s accommodation will be charged as a cancellation fee.Where a one (1) night booking is cancelled 15-28 days prior to arrival, a cancellation fee of one night’s accommodation charge will be made.Where a two (2+) night booking is cancelled 15-28 days prior to arrival, a cancellation fee of 50% of the total value of the booking will be made.Where a booking is cancelled less than 14 days prior to arrival, no refund applies.No refund for early departure.Park Management reserves the right to relocate or cancel any booking at their discretion.All cancellations must be in writing direct.