Booking Terms and Conditions

Check In

Cabins After 2pm, Sites After 12


Check Out

Before 10am on day of departure


Reception Hours

9.00am - 6pm 7 days a week - For check ins after 6pm, please contact the park to make arrangements for access to park.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Dogs allowed all year round in camping areas during long weekends, public holidays, Easter and between Christmas and new year at Management Discretion


Deposits and Payments

A 50% deposit is required at the time of booking accommodation.


What you need to know

COVID-19 Flexible Booking Policy: 
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply: 

  • You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
  • Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or 
  • A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination. 
Note: You may be required to provide reasonable evidence that the above circumstances apply. 

Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay. 

To utilise this policy a guest must have made their booking on big4.com.au.  Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. 

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions. 

Where a booking is cancelled 28+ days prior to the arrival date, a fee equivalent to one night’s accommodation will be charged as a cancellation fee.Where a one (1) night booking is cancelled 15-28 days prior to arrival, a cancellation fee of one night’s accommodation charge will be made.Where a two (2+) night booking is cancelled 15-28 days prior to arrival, a cancellation fee of 50% of the total value of the booking will be made.Where a booking is cancelled less than 14 days prior to arrival, no refund applies.No refund for early departure.Park Management reserves the right to relocate or cancel any booking at their discretion. All cancellations must be in writing direct.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.