Booking Terms and Conditions

Check In

2pm


Check Out

Before 10am on day of departure


Reception Hours

Reception HoursMarch – November: 8:00am – 6:00pmDecember – February: 8:00am – 8:00pmPublic Holidays: 9:00am – 11:00am


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

We understand your furry friends are a part of the family and we welcome them whenever we can. However, a number of our properties are located in national parks or on water supply systems, where domestic pets are prohibited. This is outside of our control and we appreciate your understanding.


Deposits and Payments

Please see additional terms and conditions in 'you need to know' section below


What you need to know

You can view our full booking terms here http://cms.big4.com.au/uploads/general/Booking_Conditions.pdf